Information Resource Support Specialist

4 days ago

Adelaide, South Australia beBeeCustomer Full time $82,657 - $91,922
Job Title

Role Overview

As a key member of the team, you will be responsible for providing exceptional customer service to students and staff. This role involves supporting individuals in their use of library spaces and facilities, connecting with and utilizing quality information resources across all collections.

The successful candidate will be required to work collaboratively with colleagues to reduce barriers to accessing information resources, library services, and spaces.

About You

We are seeking a warm and approachable individual with excellent interpersonal skills and confidence in interpreting and advising students and staff regarding access to information resources.

You will take a collaborative approach to working with colleagues to achieve shared goals, contributing toward creating engaging and informative content for the library's social media outlets.

Some key position capabilities include:

  • Demonstrated experience in frontline customer service where patience and resilience are essential attributes.
  • Digital literacy and social media skills.
  • Ability to work collaboratively and proactively within own team and with other teams, considering activities, decisions, and outcomes from the perspective of working with others.
  • Effective written and interpersonal communication skills and presentation skills.

If you feel you don't have all the experience we are asking for but believe your skills are transferable, we'd love to hear from you.

About Our Organisation

Our organisation is dedicated to fostering academic excellence, expanding access, and driving impact through innovation and global visibility.

We empower learning, expand access, and drive impact to foster academic excellence, and are deepening our impact as a research partner by driving innovation, expanding support, and strengthening global visibility.

Our cornerstone is the commitment to fostering a connected, inclusive, and forward-thinking library, ensuring that our community has the spaces, support, and resources to continue to thrive.

Life at Our Organisation

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity.

Our organisation is refocusing its strategic priorities with the aim of elevating its performance to be a top-tier Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all.

We don't just accommodate differences; we embrace and celebrate them.

Why Work with Us?

17% Superannuation + salary packaging options

Flexible working arrangements

Wide range of professional development activities and services, including exclusive staff study offers

We promote equity and inclusion for all students and staff

Vibrant campus life and amenities including on-campus health care services, gym, and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Our organisation is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy.

Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.

We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all vacancies.

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