Implementation Consultant

1 month ago

Melbourne, Victoria, Australia RLDatix Full time
Job Title: Implementation Consultant

We are seeking a highly skilled Implementation Consultant to join our APAC Services team at RLDatix. As a key member of our professional services team, you will be responsible for the successful implementation of our suite of workforce management and Risk and Compliance applications.

Key Responsibilities:
  • Manage the change journey alongside customers to ensure successful implementation of our products.
  • Accurately capture customer requirements and configure products in line with best practices and methodology.
  • Deliver presentations and demonstrations as required to ensure customer understanding and adoption.
  • Report on project progress to the Consulting Manager and maintain project reporting documentation.
  • Plan and manage user-level requirements workshops to capture business needs and document them in a suitable format.
  • Identify and escalate risks as necessary to ensure project delivery and customer satisfaction.
Core Competencies:
  • Time Management: Excellent capability to manage time and ensure required workload is organized to deliver within tight timeframes.
  • Planning and Organizing: Ability to use foresight to plan and ensure delivery of implementation projects on time and in line with customer needs.
  • Customer Centric: Strong desire to achieve project goals and provide outstanding support to customers.
  • Attention to Detail: Ability to accomplish tasks thoroughly and effectively with due concern to all areas.
  • Sound Communication: Effective communication with the end-user community within the client organization and ability to flag risks and build relationships with customers and colleagues.
  • Ability to Learn: Willingness to learn and become an expert in products and sector to become a subject matter expert for customers through the implementation process.
  • Domain and Technical Knowledge: Good understanding of both legacy Allocate and RLDatix products and the value these drive for customers.
  • Analytical Thinking: Analytical mindset and approach to problems and issues.
Requirements:
  • Minimum of 3 years of experience in implementation consulting, project management, or a related role.
  • Experience within the health sector (Acute or Aged Care) is required.
  • Technical proficiency and ability to learn new software quickly.
  • Problem-solving skills and a proactive approach to challenges.
  • Expertise in delivering product training, both one-to-one and in small groups, writing user requirements and specification for development.
What We Offer:
  • Competitive Salary: Reflective of your experience and skills.
  • Professional Development: Opportunities for continuous learning and career growth.
  • Work Environment: A supportive and collaborative team.

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