Relationship Builder

6 days ago

Perth, Western Australia beBeeCustomer Full time $90,000 - $120,000

Unlock Your Potential as a Customer Relationship Manager

We are seeking an experienced and skilled Customer Relationship Manager to join our team. In this role, you will be responsible for managing outstanding accounts with clients from large institutions, making and receiving high-volume outbound/inbound calls, investigations to locate and establish contact with customers, build relationships with customers through rapport and trust, create positive outcomes by negotiating repayment solutions, problem-solving and objection handling.

  • Key Responsibilities:
  • Manage outstanding accounts with clients from large institutions
  • Making and receiving high-volume outbound/inbound calls
  • Investigations to locate and establish contact with customers
  • Build relationships with customers through rapport and trust
  • Create positive outcomes by negotiating repayment solutions
  • Problem-solving and objection handling

Requirements:

  • Experience in call centres, hospitality, tourism, retail, sales or similar industries
  • Excellent communication skills
  • Persistence and resilience for challenging conversations
  • Negotiation skills highly desirable
  • Passion for results and target-driven environment
  • Natural problem solver and solution provider
  • Basic computer literacy skills
  • Desire to learn and take feedback

What We Offer:

  • Three salary reviews in your first 18 months
  • Flexible hybrid work opportunities considered in as early as three months
  • Fully paid training with continued support and coaching leading to growth opportunities
  • Employee benefits platform with perks and discounts
  • Wellbeing and health initiatives, including online fitness training and EAP
  • Purchase additional annual leave
  • Regular team engagement events
  • 'Dress For Your Day' dress code

About Us:

We value natural curiosity, an appreciation for differences and an innate willingness to help others. We are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples.

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