Frontline Support Specialist

5 days ago

Box Hill North, Victoria, Australia beBeeCustomerService Full time $55,000 - $85,000
Customer Service Liaison Role

The Customer Service Liaison position is a vital part of the Department of Families, Fairness and Housing. This role involves interacting with clients, service providers and the general public.

  • This includes providing accurate and up-to-date information or referring them to the right person/agency.
  • Maintaining a welcoming and professional manner when delivering telephone and reception services to clients and service providers.
Key Responsibilities:
  1. Assisting clients by taking a helpful approach and establishing the purpose of their visit or call.
  2. Liaising efficiently and professionally with all levels of staff to achieve positive outcomes.
Requirements:
  • An Australian Citizen, Permanent Resident or hold a valid work permit or visa.
  • Able to complete pre-employment screening, including a national police check and misconduct screening.
How to Apply:

To be considered for this role, applicants are encouraged to submit a CV and Cover Letter (max 2 pages) outlining their suitability in line with the Key Selection Criteria.

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