Emotional Support Specialist

2 weeks ago

Hobart, Tasmania, Australia beBeeCustomer Full time $50,000 - $74,000
Support Families in Times of Need

As a mortuary assistant, you will play a vital role in supporting families during their most difficult moments. InvoCare, a leading provider of funeral services across Australia, New Zealand, and Singapore, is seeking an individual with compassion and attention to detail to join our team.

Key Responsibilities:

  • Prepare deceased individuals for funerals by manoeuvring, lifting, washing, dressing, suturing, and setting facial features in accordance with established standards and procedures.
  • Encoffin and present the deceased in a dignified manner, adhering to family requests and company standards.
  • Maintain the highest level of respect, care, and dignity when handling deceased individuals.
  • Accurately complete registration and checking procedures in the mortuary.
  • Ensure the cleanliness and sterility of mortuary facilities and equipment.
  • Perform coffin/casket trimming and engraving tasks.
  • Effectively manage time and prioritize daily workflow.
  • Monitor stock levels and order supplies as needed.
  • Participate in operational tasks such as attending funerals, transfers, viewings, driving vehicles, and maintaining work areas.

About You:

  • Comfortable working in a funeral, cemetery, and crematoria environment.
  • Sensitivity and comfort when interacting with grieving people and respecting their values and beliefs.
  • Understanding of the funeral service industry or ability to quickly acquire knowledge.
  • Previous experience in a mortuary or similar environment is desirable.
  • Ability to communicate effectively with diverse individuals and provide excellent customer service.
  • Strong attention to detail and ability to follow direction.
  • Capacity to work independently and collaboratively as part of a team while prioritizing safety and adhering to WHS/OHS guidelines.
  • An unrestricted driver's license is essential.
  • A current First Aid certificate is highly desirable.

Benefits:

  • Opportunity to make a positive impact on families during challenging times.
  • Reward and recognition programs that acknowledge outstanding performance.
  • Tailored induction and training programs to support your growth and development.
  • Well-designed and equipped locations that enable exceptional client experiences.
  • Professional networking opportunities across the business and with peers.
  • Birthday leave and paid parental leave policies.
  • Free access to the Employee Assist Program and annual social events.

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