Compliance Specialist

2 days ago

Canberra, ACT, Australia beBeeCompliance Full time $72,000 - $99,000
About the Role

We are seeking a Compliance Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring that our advertising complaints are handled fairly, consistently and effectively.

This is a 12-month parental leave position with potential for an immediate start. You will work closely with our team to optimize and improve complaints handling procedures, ensuring alignment with our policies and procedures.

Key Responsibilities
  • End-to-end management of advertising complaints
  • Optimising and improving complaints handling procedures
  • Applying and interpreting the advertising codes with fairness and consistency
  • Oversee our Case Management System (CMS) and using it to produce reports and statistics
  • Providing secretariat support to the Ad Standards Community Panel
  • Writing clear and accurate case reports that reflect Ad Standards Community Panel decisions
  • Liaising with internal and external stakeholders to resolve complaints
  • Supervising and mentoring the Case Officer, including performance management and professional development
  • Delivering advice, training and education to industry
Requirements
  • Solid judgment and ability to manage complex complaints and issues
  • Experience in complaints handling and/or case management
  • Strong verbal and written communication skills
  • Strong stakeholder management skills
  • Leadership and management capabilities
  • Some experience with use of AI to improve work practices is beneficial
  • A commitment to values: integrity, teamwork and collaboration, excellence and courage
  • Attention to detail
Benefits
  • A meaningful role in a respected national organization
  • A collaborative and values-driven team environment
  • Opportunity to work with a wide range of stakeholders across industry and government
  • Access to training and professional development activities
Diversity and Inclusion

We welcome applications from people of all backgrounds, including those with disabilities and Aboriginal and Torres Strait Islander peoples. Please specify any communication preferences or adjustments needed for the interview process in your application.

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