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Help Desk Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCareer Full time $60,000 - $85,000

Customer Service Representative Opportunity

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At our company, we strive to deliver exceptional services to our clients. As a customer service representative, your primary responsibility will be to serve as the first point of contact for our clients.

Your tasks will include:

  • Troubleshooting and resolving client inquiries
  • Conducting installation and training sessions for new clients
  • Contacting clients to deliver software upgrades and enhancements

We're looking for someone with excellent communication skills, who is friendly, helpful, and can work effectively in a team environment.

Requirements

  • Strong track record in delivering outstanding customer service
  • Ability to troubleshoot general IT issues or learn technical skills quickly
  • Good time management skills, with the ability to multi-task and prioritize
  • Excellent written and verbal communication skills, especially over the phone
  • Reliable with a strong work ethic

What We Offer

A supportive work environment, opportunities for professional development, and a chance to make a real difference in our clients' lives.

About You

  • You don't need prior experience in the IT field - we'll teach you the rest
  • We offer additional sponsored training to help you grow professionally

Qualifications

  • Qualification in IT or software applications is highly regarded but not essential
  • Experience in relevant roles or industries such as customer service, help desk, or software support

Ready to Apply?

We thank all applicants for their interest; only those selected for an interview will be contacted.

Please visit our website for more information about our company and this opportunity.