Business Analyst

PURPOSE OF THE ROLE

The core purpose and function of the Claims & Assessing Division is to manage the Claims Process in order to control costs while providing our customers with a seamless and easy customer journey.

The Business Analyst will ensure the successful design and development of solutions for claims and assessing. This will include analysis activities for new business processes, new products and operational process improvements. The business analyst will need to define and document business requirements, model business processes, define & document IT functional specifications and coordinate user acceptance testing.

You will play a key role in shaping our projects by seamlessly integrating design elements, engaging with stakeholders, and ensuring a cohesive approach that drives results.

POSITION ACCOUNTABILITIES

Gathering system and process requirements and designing innovative solutions to business problems, which may involve:

• Facilitating workshops and engaging with relevant stakeholders and subject matter experts;
• Conducting field & desk research e.g. user/stakeholder workshops, interviews and onsite observations, user surveys, competitor analysis and web analytics;
• Developing business process maps to ensure clarity around process for all stakeholders;
• Gathering requirements and translating into users stories that can be consumed and worked on by the delivery team;
• Where IT system solutions are included, translating business requirements into functional and system / I.T. requirements and specifications, and briefing these into the IT department.

Deliver a quality outcome through the effective management of issues, change requests and testing, including:

• Effectively managing any issues and subsequent change requests to balance the need for quality with cost and timeliness impacts;
• Testing, including developing the testing and approval process, briefing the testing team(s) and ensuring that the solution fully meets original requirements;
• Monitoring of changes post implementation to ensure success;

Contribute to project and program delivery by:

• Ensuring all documentation reflects business understanding and adheres to A&G guidelines including our definition of done
• Taking accountability for assigned deliverables and ensuring effective and transparent communication with the end to end delivery team.
• Leading elaboration sessions, actively contributing to sprint planning, and supporting the delivery team in sprint

Build confidence with stakeholders, creating positive relationships and credibility by working collaboratively, through:

• Investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions.
• Supporting the continuous improvement culture by acting as a strong supporter of change;
• Remaining a positive and proactive contributor whilst modelling a growth mindset;
• Networking with internal/external resources to bring best practices to the projects /organisation;
• Participation and contribution to the Auto & General Business Analysis Community of Practice and Centre of Excellence where applicable.

Ensure changes are effectively supported once implemented, including:

• Policy, procedure and training material/user guides as appropriate;
• Business process maps;
• Reference material to provide clarity of system functionality;
• Ensuring the Support & Testing Team have the necessary knowledge to support the change.

QUALIFICATIONS & EXPERIENCE

• Minimum of 2 - 5 years' experience as a Business Analyst in a transformation program of work, and an agile delivery environment.
• Proficient skills in business process modelling, As-Is/To-Be process mapping and data models;
• Previous experience working within regulated environments highly beneficial
• Effective stakeholder management; ability to collaborate and bring together different views points and expectations to drive towards an optimal outcome
• Proven interpersonal and relationship-building skills across all organisational levels.
• Ability to work collaboratively in a team environment with an inclusive and engaging approach; skilled in consultation, facilitation, negotiation, and influence.
• Ability to work independently and maintain focus.
• Demonstrated experience and proficiency in requirement elicitation, facilitation of workshops, and presentations.
• Analytical and organisational mindset; adept at implementing new processes and procedures.
• Strong problem-solving skills; comfortable with managing change, complexity and ambiguity.
• Passionate about customer and user experiences.
• Highly developed written and verbal communication skills.
• Experience in managing and completing user acceptance testing;
• Tertiary qualifications in a related discipline is highly regarded but not essential

Our Perks

• Location – This role can be based at our Toowong or North Lakes office - a convenient location close to local retail, restaurants and other amenities.
• Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering you great discounts, offers and programs across a range of areas. (PERM ONLY)

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

Visit our website to find out more.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.