Customer Service Representative

2 weeks ago

Osborne Park, Australia Workskil Australia Ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Officer to join our team at Workskil Australia Ltd. As the first point of contact for our customers, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide administrative support to the team, including answering phone calls, responding to emails, and managing customer inquiries.
  • Use your excellent communication skills to resolve customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with the team to achieve our goals and objectives.
  • Develop and maintain strong relationships with our customers and stakeholders.
  • Contribute to the development and implementation of customer service strategies and initiatives.
Requirements
  • Excellent communication and interpersonal skills.
  • Proven experience in a customer-facing role, preferably in a similar industry.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong administrative skills, including proficiency in Microsoft Office Suite.
  • Ability to maintain confidentiality and handle sensitive information.
About Us

Workskil Australia Ltd is a national not-for-profit and charitable organisation that provides a range of employment, work experience, disability, youth, Indigenous and community services across Australia. We are committed to creating a positive and inclusive work environment that values diversity and promotes equal opportunities.

We are looking for a highly motivated and experienced Customer Service Officer to join our team. If you are passionate about delivering exceptional customer service and have a strong commitment to our values, we encourage you to apply for this exciting opportunity.

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