Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our Contact Centre team in Osborne Park, WA. As a key member of our team, you will be responsible for providing exceptional service to our clients and internal customers with every interaction.
Key Responsibilities- Deliver outstanding customer service with a empathetic and supportive attitude
- Create peace of mind for our clients by providing exceptional service when handling inbound call enquiries
- Action any emergency calls efficiently while remaining calm
- Meet key performance indicators
Full-Time and Part-Time shifts available across multiple shift bands. Part-time roles require a minimum 30 hours commitment per week.
During probation, you will be rostered within our core business hours between 8am – 6pm. Once you successfully complete probation, you will move into your choice of the following available options:
- Full-Time Evening available to work Mon – Fri between 10am – 10pm
- Part-Time Evening (30 hours per week) available to work Mon – Fri 12pm – 10pm
You will be required to undertake 4 weeks of compulsory paid full-time training from Silverchain House in Osborne Park.
At Silverchain, we are proud to support hybrid flexible working options. Once you have completed office-based training and we've set you up for success in the role, you will be part of our hybrid work model.
What We Offer- Competitive hourly rate + super + the ability to salary package up to $18,550
- Discounted private health insurance with Medibank, nib and HBF
- Option to purchase 1-2 weeks extra leave per year
- Paid parental leave of 12 weeks
- Comprehensive health and wellbeing resources and support
- Leave loading payment on top of your annual leave
- Subsidised gym membership with participating gym partners
Silverchain Group Limited is a leading provider of high-quality health and aged care in the homes and across Australia. We have a team of over 4,500 staff, caring for more than 115,000 clients across Australia.
We are committed to providing opportunities for our staff to develop and grow in their careers, with training and education programs to help you achieve your goals.
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