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Customer Experience Ambassador
2 months ago
At Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for our guests. As a key member of our team, you will play a vital role in ensuring that every guest feels welcome and valued.
Key Responsibilities:
- Greet and register guests, providing personalized service and ensuring a seamless check-in process.
- Offer expert knowledge of local attractions and activities, helping guests to make the most of their vacation.
- Complete all necessary paperwork and administrative tasks with accuracy and efficiency.
- Utilize communication equipment to provide exceptional customer service and respond to guest inquiries.
- Meet with guests to discuss their vacation needs and preferences, generating sales appointments for our sales team.
- Build rapport with guests to deliver an exceptional experience, ensuring their loyalty and satisfaction.
- Collaborate with the resort operations team to provide a high level of service and a smooth transition for guests through the check-in process.
- Clearly articulate the benefits of traveling within our vacation ownership community.
- Meet targets and key performance indicators (KPIs) set by the business.
- This role requires flexibility, including weekend and public holiday shifts.
What We Offer:
- A dynamic and inclusive work environment that values growth and development.
- Professional development funding to support your career advancement.
- Discounted hotel stays across our global network.
- Opportunities for career growth and advancement within our organization.
Requirements:
- Previous experience in a similar hotel or hospitality role.
- A genuine passion for customer service and delivering exceptional guest experiences.
- Excellent communication and interpersonal skills.
- Enthusiasm, self-motivation, and a positive attitude.
- Immaculate presentation and professional grooming standards.
- High levels of computer literacy.
- Previous experience with a property management system (PMS) is an advantage.
- Ability to recognize and solve problems in the workplace.
- Flexibility to work a varied schedule, including nights, weekends, and public holidays.
About Us:
Travel + Leisure Co. is a leading vacation ownership and exchange company, operating a network of 51 resorts across the Asia Pacific region. We are committed to delivering exceptional vacation experiences for our guests and providing opportunities for growth and development for our team members.
