Assistant Manager, Newcastle West NSW

4 weeks ago

Waratah West, New South Wales, Australia ANZ Full time
About Us

At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Assistant Manager in our Diversified Industries team, you'll play a key role in helping to acquire, grow and retain a quality portfolio of customers. Your role is to partner with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance.

Key Responsibilities
  • Maintain a well-managed portfolio compliant with all relevant policies and procedures
  • Maintain control of workflows across all compliance and customer fulfilment processes
  • Act in the best interest of the customer and apply a customer-centric approach
  • Proactively develop and maintain a detailed understanding of customer business and financial needs
  • Provide solutions towards account maintenance and simple customer requests
  • Support the Relationship Manager with management of a portfolio of SME customers
  • Collaborate with Product Partners and other stakeholders to fulfil customers' needs
  • Engage specialist teams when required
What We're Looking For
  • Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
  • Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver.
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
  • Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.
  • Support credit approval activities with emerging proficiency in credit assessment and management
  • Data Interpretation: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions.
Why Join Us?

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

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