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Senior Client Service Officer

1 month ago

Waratah West, New South Wales, Australia NSW Department of Communities and Justice Full time

Job Summary

The NSW Department of Communities and Justice is seeking a skilled Senior Client Service Officer to join our team in Newcastle. As a key member of our team, you will provide exceptional client service, manage relationships, and advocate for clients with complex support needs.

Key Responsibilities

  • Provide a broad range of applicant, tenancy, and property management services and advice to clients
  • Advocate and communicate with stakeholders across the access and tenancy service streams
  • Coach and support team members to optimize business and service outcomes

Requirements

  • Ability to work independently and within a team
  • Establish and maintain relationships with internal and external stakeholders
  • Commitment to a culture of teamwork, excellence, and continuous improvement
  • Strong client service skills with an empathic approach
  • Demonstrated experience in a high-volume customer-centric environment

What We Offer

  • Opportunities for learning, development, and internal career progression
  • Generous leave entitlements, including Flex Leave
  • A supportive and inclusive work environment

How to Apply

Attach a cover letter and up-to-date résumé to your application. We look forward to receiving your application.