Hearing Health Specialist

1 week ago

Goondiwindi, Australia beBeeCustomer Full time $60,000 - $80,000
Delivering Exceptional Client Experiences

We are seeking a dedicated and hands-on customer service/admin professional to join our team at our hearing clinic in Goondiwindi, QLD.

As a Client Care Representative, you will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role.

Key Responsibilities:

  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing our clients correctly and taking a range of payments
  • Learning and competently using a range of software and applications

Requirements:

  • Prior experience in face-to-face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • An interest in learning about features and basic repair/maintenance of hearing aids

What We Offer:

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

Our ideal candidate will be passionate about delivering exceptional client experiences and have a strong commitment to excellence in all aspects of their work.

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