Hearing Health Care Advocate

5 days ago

Goondiwindi, Australia beBeeCustomerService Full time $64,000 - $82,000
About the Role

We are seeking a skilled and dedicated Customer Service Representative to join our team. As a key member of our client-facing team, you will play a vital role in providing exceptional service to our clients and helping them manage their hearing health.

In this exciting opportunity, you will have the chance to work in a fast-paced and dynamic environment, interacting with people from diverse backgrounds and cultures. You will be responsible for welcoming clients, scheduling appointments, providing administrative support to clinicians, and managing the day-to-day operations of our clinics.

As a customer-focused professional, you will have excellent communication and active listening skills, as well as the ability to work autonomously and effectively within a team. If you have a passion for delivering an amazing client experience and are looking for a rewarding role with purpose and meaning, we would love to hear from you.

Key Responsibilities
  • Welcome clients and manage their experience for optimal outcomes
  • Schedule and confirm appointments for clients
  • Provide administrative support to clinicians (Audiologists/Audiometrists)
  • Efficiently manage the day-to-day operations of our clinics, including opening and closing procedures
  • Manage the clinic phone line and shared email inbox
  • Billing clients correctly and taking a range of payments
  • Learn and competently use a range of software and applications
Requirements

To be successful in this role, you will need:

  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an amazing client experience
  • Excellent communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • The ability to work autonomously and effectively within a team
  • A focus on results and the best possible outcomes for both our clinic and our clients
  • An interest in learning about features and basic repair/maintenance of hearing aids
What's in it for You?

This is a truly rewarding role that offers a competitive remuneration package, including a base salary and monthly performance bonuses. You will also have access to discounts from over 500 retailers across Australia, generous employee discounts on Sonova products, and a range of wellbeing initiatives.

We offer a dynamic and supportive team environment, with opportunities to grow and develop in your role and beyond. If you are passionate about delivering an amazing client experience and are looking for a role with purpose and meaning, we would love to hear from you.

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