Strategic Consumer Experience Director

5 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $160,000 - $180,000
Operational Excellence Leader

A strategic leader is sought to drive operational excellence and elevate consumer experience. The role involves leading a department providing oversight and direction for contact centre operations, contracting, evaluation, continuous improvement, clinical governance, and resource planning.

About the Role

This critical member of the Executive team will lead a newly established department providing strategic oversight and direction for contact centre operations, contracting, evaluation, continuous improvement, clinical governance, and resource planning.

The leadership will drive operational effectiveness, high performance, and exceptional consumer experience. You'll be responsible for strategic oversight and delivery of grant agreements and government-funded contracts.

You will play a key role in shaping strategy and governance across the organisation, helping us evolve to meet the future needs of the industry while embedding a culture of consumer-centred excellence and continuous improvement.

Key Responsibilities:

  • Develop and lead a whole-of-operational excellence strategy that aligns with our mission and strategic priorities.
  • Champion a culture of high performance, continuous improvement, and consumer focus.
  • Collaborate with internal stakeholders and external partners to ensure the sustainability and impact of funded initiatives.

Requirements:

  • An accomplished senior leader with a passion for consumer-centred service, operational excellence, and governance.
  • Proven success in managing government contracts, service improvement, and strategic leadership.
  • Tertiary qualifications in business, health administration, or a related field.
  • 10+ years in senior leadership roles, ideally in health, not-for-profit, or government sectors.

What We Offer:

  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits package.

How to Apply:

Applications are encouraged from all backgrounds, including those living with disability, returning to the workforce, or from underrepresented communities.

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