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ICT Infrastructure Specialist

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Melbourne, Victoria, Australia beBeeSoftware Full time $80,000 - $90,000

Job Title: ICT Support Technician (Customer Support)

Our company is seeking a skilled and dedicated professional to fill the role of ICT Support Technician (Customer Support). As the primary point of contact for clients seeking help with their computer infrastructure, you will be responsible for providing top-notch support and technical assistance.

You will diagnose and resolve technical problems, ensuring that clients’ engineering and product development success is not disrupted. Your expertise in PLM software support, specifically with Siemens Teamcenter, will be invaluable in this role.

Key Responsibilities:

  • Providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
  • Supporting clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
  • Determining software and hardware requirements to provide effective solutions to client issues.
  • Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
  • Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
  • Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.

Requirements:

  • Bachelor’s degree in a relevant field such as Mechanical Engineering or Information Technology.
  • Demonstrated experience in PLM software support, with a minimum of X years in a similar role.

Technical Skills:

  • Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter.
  • Strong proficiency in CAD software, particularly the Solid Edge Portfolio.
  • In-depth knowledge of PLM modules, including Requirement Management, Change Management, BOM Management, and MCAD Integration.
  • Technical skills including TCL, VB.NET, HTML.

The successful candidate will receive a competitive salary package and benefits.