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Technical Support Specialist

2 weeks ago


Smiths Lake, Australia beBeeNetwork Full time $80,000 - $140,000
Technical Support Specialist Job

This role is an exciting opportunity to work as a Technical Support Specialist, providing expert technical assistance and support to clients on a casual basis.

The scope of work varies from client to client, but general responsibilities include handling desktop and network issues, installing and upgrading operating systems, installing patches, software and hardware break-fix, and administering MS Office.

Key Responsibilities
  • Expertise in handling desktop and network issues
  • Proficiency in installing and upgrading operating systems
  • Installation of patches
  • Software and hardware break fix
  • Deep knowledge of networks, LAN, WAN, switch and router configuration
  • Familiarity with Wi-Fi basics
  • Installation and administration of MS Office
  • Business English with local language skills
Qualifications and Requirements
  • Experience with desktop and network issues
  • Hands-on installation and upgrading of operating systems
  • Patch installation expertise
  • Software and hardware break-fix skills
  • Knowledge of networks and their configurations
  • Understanding of LAN, WAN, switch and router configuration
  • MS Office installation and administration skills
  • Business English with local language skills
Required Tools
  • Fully charged laptop with Windows 8 or 10 and admin rights
  • Cisco console cable (DB9 RJ45 or USB RJ45); ensure drivers if USB adapter used
  • Putty
  • TeamViewer
  • TFTP server
  • Screwdriver set
  • Internet data card
  • Console cable and laptop with ability to console into Cisco router and use Webex