
Customer Relationship Specialist
7 days ago
**About the Role**
- Seeking passionate Customer Relationship Specialist to join the BOQ team
- Flexible workplace & Collaborative Team - Owner Managed Branch Forest Lake Based
As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to proactively identify opportunities and manage a pipeline of new and existing customers through their financial journey with BOQ.
Day to day your key responsibilities will consist of:
- Account opening/closing
- Customer interviews and being a part of their full review process
- Coaching and development of junior colleagues
- Outbound calling to maintain and build customer relationships
- Floor walking, business development and initiating quality conversations with customers
- Strong focus on compliance
**About you**
As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating:
- Excellent customer service experience, preferably from the banking industry
- Exposure to consumer lending would be advantageous
- The drive to build long lasting relationships and positive customer experiences
- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role
- Ability to learn and confidently use a number of technical financial systems
- Excellent written and verbal communication skills and strong attention to detail
**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
**Our Benefits**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
**How to Apply**
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Reference: BOQ02357
-
Customer Relationship Specialist
1 week ago
Forest Lake, Australia Bank of Queensland Full time**About the Role** - Seeking passionate Customer Relationship Specialist to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Forest Lake Based As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy...
-
Lending Specialist
7 days ago
Forest Lake, Queensland, Australia BOQ Group Full time $104,000 - $130,878 per yearBOQ Group Lending Specialists are customer-centric, thrive on building lasting relationships and are motivated by being a trusted home lending advisor to our customersYour role as Lending Specialist will be to support the branch in achieving its lending growth objectives by helping new and existing customers through one of life's biggest milestones –...
-
Enhance Customer Experience
1 week ago
Forest Lake, Queensland, Australia beBeeRetail Full time $53,896 - $64,216Visual Merchandising SpecialistThis role involves the creation and implementation of visual merchandising strategies to enhance customer experience.Key Responsibilities:Developing and maintaining store layouts and displays to meet business objectivesCollaborating with sales teams to ensure effective merchandise presentationRequirements:Proven experience in...
-
Visual Merchandising Specialist
7 days ago
Forest Lake, Queensland, Australia beBeeMerchandising Full time $104,000 - $130,878Job Title: Visual Merchandising SpecialistAbout the Role:We are seeking a Visual Merchandising Specialist to implement effective visual merchandising strategies on store shelves and build strong relationships with retail store managers and team members.Key Responsibilities:Accurately execute planograms/shelf layouts and ensure correct ticketingReport tasks...
-
Customer Service Manager
1 week ago
Forest Lake, Australia Bank of Queensland Full time**About the Role** - **Join the BOQ team: Owner Managed Branch - Forest Lake Location**: - **Exciting Career Opportunity**: - **Join ASX 100 Finance Leader** As the Customer Service Manager, you will provide excellence in customer service while achieving business growth for retail lending. Working closely with the Branch Manager to lead, motivate and...
-
Customer Service Officer
7 days ago
Forest Lake, Australia Bank of Queensland Full time**About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Forest Lake Based - Full-time or Part-time Options Available As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer...
-
Yardperson
6 days ago
Forest Lake, Australia Onsite Rental Group PTY Ltd Full time**Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...
-
Rental Sales Coordinator
2 weeks ago
Forest Lake, Australia Onsite Rental Group PTY Ltd Full time**Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...
-
Field Service Technician
6 days ago
Forest Lake, Australia Onsite Rental Group PTY Ltd Full time**Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...
-
Customer Support Specialist
2 weeks ago
Frenchs Forest, New South Wales, Australia Emerald Planet Environmental Pty Ltd Full time $60,000 - $80,000 per yearThe Role: Customer Support Specialist (After-Sales Focus) We're on the lookout for a motivated and customer-focused individual to join our Customer Support team. In this role, you'll be on the front line of delivering positive outcomes for our customers—whether it's assisting with product support, resolving installation or warranty concerns, or...