Leadership Crisis Support Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCrisis Full time $50,000 - $86,000

Crisis Support Supervision Opportunity

Make a difference in the lives of those who need it most as a Crisis Support Supervisor. This role involves supporting Crisis Supporters during their shifts, ensuring a safe and effective service for help seekers.

Key Responsibilities:

As a key member of our team, your duties will include:

  • Providing coaching, supervision, and mentorship to Crisis Supporters.
  • Managing shift coordination to ensure continuity and support staff breaks.
  • Assisting with rostering, troubleshooting, and responding to service needs.
  • Supporting onboarding, training, and skill development of new and existing staff.
  • Escalating safety concerns and high-risk interactions as required.
  • Contributing to continuous service improvement and best practices.
  • Participating in ongoing training and professional development.

Requirements:

To be considered for this role, you must possess:

  • Accreditation to provide In-Shift Support or equivalent experience in a Crisis Support role.
  • Experience coaching, mentoring, or supervising Crisis Supporters.
  • Willingness to complete the HADS In-Shift Support Supervisor E-Learning.
  • Familiarity with the In-Shift Support Ways of Working manual and CARE operations manual.
  • Completion of safety management training for imminent situations.
  • Ability to follow Lifeline guidelines around Safety Management.

Personal Qualities:

We seek individuals with:

  • Strong leadership, coaching, and mentoring skills.
  • Excellent written and verbal communication skills.
  • Proficiency in digital platforms and relevant IT skills.
  • Strong problem-solving and decision-making skills under pressure.
  • A commitment to self-care and ability to seek supervision or debriefing when required.
  • Passion for mentoring and supporting volunteers.
  • Flexibility to work varied shifts, including nights and weekends.

Benefits:

This opportunity offers:

  • Paid experience in a leadership capacity.
  • The chance to contribute to supporting Crisis Supporters in delivering high-quality services.
  • Consideration for casual paid shifts as they become available.
  • A flexible work arrangement with remote setup.

Work Requirements:

To perform your duties effectively, you will need:

  • Reliable high-speed internet from the place of work.
  • A private space to work with a desk, chair, and lighting.
  • Ability to maintain Occupational Health requirements.
  • A home phone or mobile phone service for emergencies.

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