Global Freight Logistics Customer Service Lead

5 days ago


Perth, Western Australia beBeeCustomerCare Full time $100,000 - $140,000
Sea Logistics Customer Care Manager Job Description

This role involves optimizing processes and ensuring the smooth movement of inventory and shipments.

  • Holistic support for customers in sea freight is a key responsibility, focusing on building long-term partnership-based relationships
  • Processing customer inquiries and preparing offers is an essential task
  • Order processing from acceptance to shipment completion requires attention to detail
  • Integration and maintenance of customer data for analysis and optimization are crucial tasks
  • Close cooperation with operational departments, sales, and carriers is vital for success
Responsibilities
  • Focusing on customer engagement and satisfaction through high service quality
  • Owning, monitoring, and driving all sales activities
  • Ensuring best-in-class customer onboarding
  • Continuous improvement of processes and controls for complete and correct customer contact data
  • Active management of interfaces and information exchange with teams and stakeholders
  • Prioritizing customer complaint management for consistent delivery against customer promises
What We Offer
  • Performance-related remuneration
  • Flexible working hours for a good work-life balance
  • Health promotion initiatives, including sports and wellness offers
  • Capital-forming benefits for asset accumulation
Join Our Team as Sea Logistics Customer Care Manager FS-C

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