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Front Desk Operations Manager

1 week ago

Brisbane, Queensland, Australia INFINITY HOSPITALITY BUSINESS PTY LTD Full time
Welcome to Infinity Hospitality Business:
We are a dynamic and growing hospitality business that prides itself on delivering exceptional guest experiences. As a Front Office Manager, you will play a critical role in ensuring seamless operations and outstanding customer satisfaction at our reception desk.

About the Role:
The successful candidate will be responsible for managing the front desk team, handling guest interactions, and implementing efficient processes to minimize wait times. If you have previous experience in front office management and possess strong leadership and problem-solving skills, we would like to hear from you.

Responsibilities:
- Supervise front desk staff and manage daily operations
- Handle guest check-ins, check-outs, and special requests professionally
- Ensure exceptional customer service and high levels of guest satisfaction
- Train and mentor front office employees to meet our high standards
- Implement efficient reservation and booking procedures

Requirements:
- Prior experience in front office management
- Strong leadership and problem-solving skills
- Knowledge of hotel reservation software (e.g., Opera, PMS)

What We Offer:
This role offers a rewarding opportunity to join our team and contribute to delivering exceptional guest experiences.