Product Owner- Merchant Services

1 day ago


Melbourne, Victoria, Australia National Australia Bank Full time
Overview
  • Bring your exceptional experience as a Product Owner in Merchant Services
  • Drive simplification and velocity in delivery through your disciplined execution focus
  • You'll join a high-performing team, backing talented individuals

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Product Owner Card Present, you will be part of the Merchant Services team, that's doubling down on customer obsession. Each day, you'll go above and beyond to:

  • Represent the voice of the customer & support the Technical Program delivery team, this includes interpreting the program requirements in Cards Present team in Merchant Services.
  • End-to-end owner of an episode/ service, including customer outcomes, revenue, technology and capabilities that the episode/ service depends on.
  • Lead the success and transformation of episode/ service and ensure product information and changes/enhancements are delivered across the channels together with Product Managers.
  • Initiative justification and supporting appropriate product design and development to meet business / customer requirements.
  • Define, refine and prioritise the business outcome/ epic backlog based on quantified value and strategic outcomes and engage key stakeholders to gather feedback, remove roadblocks & implement change.
  • Drive inspiration by identifying market trends as well as understanding competitors and innovation.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Proven experience working in a similar Product Owner role within Merchant Services/Payments Acquiring in Financial Services.
  • Experience in Merchant Services and exposure to International and Domestic Card Schemes is preferred.
  • Demonstrated experience and knowledge of Product Management in Financial Services.
  • Experience in identifying and articulating customer needs and interpreting complex requirements of external parties.
  • Relentless focus on outcomes and excellent stakeholder engagement & management skills.
  • Ability to develop productive relationships with Technology delivery and Product function.
  • Knowledge of Agile delivery and understanding of project costing and risk management.
A diverse and inclusive workplace

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via NAB.Careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia National Australia Bank Full time

    OverviewBring your exceptional experience as a Product Owner in Merchant ServicesDrive simplification and velocity in delivery through your disciplined execution focusYou'll join a high-performing team, backing talented individualsOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters...


  • Melbourne, Victoria, Australia beBeeProduct Full time $100,000 - $140,000

    Job Title: Merchant Services Product ManagerAbout the RoleThis is a dynamic opportunity for an experienced product manager to join our merchant services team, where you will be responsible for driving business growth and delivering high-quality solutions to customers.Key ResponsibilitiesDevelop and execute product strategies to meet business objectives and...


  • Melbourne, Victoria, Australia DoorDash Australia Full time $90,000 - $120,000 per year

    About the TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate...


  • Melbourne, Victoria, Australia NAB Full time

    Join to apply for the Senior Product Designer, Merchant Services role at NAB 9 hours ago Be among the first 25 applicants Join to apply for the Senior Product Designer, Merchant Services role at NAB Get AI-powered advice on this job and more exclusive features.Shape the future of payment experiences for merchant businesses across a range of industries,...


  • Melbourne, Victoria, Australia NAB Full time

    Join to apply for the Senior Product Designer, Merchant Services role at NAB9 hours ago Be among the first 25 applicantsJoin to apply for the Senior Product Designer, Merchant Services role at NABGet AI-powered advice on this job and more exclusive features.Shape the future of payment experiences for merchant businesses across a range of industries, as part...


  • Melbourne, Victoria, Australia beBeeLeader Full time $135,000 - $165,000

    Lead Merchants to SuccessWe're seeking an experienced Operations Manager to spearhead our Merchant Experience Operation team in Australia.About the RoleThis role plays a crucial part in delivering exceptional service to our customers, merchants, and partners.Key ResponsibilitiesTeam Development: Foster high-performing teams through effective onboarding,...


  • Melbourne, Victoria, Australia National Australia Bank Full time

    Shape the future of payment experiences for merchant businesses across a range of industries, as part of the Business Banking Experience team within NAB Design.Shape key customer experiences by exploring conceptual designs, competitive landscapes, and market opportunities to achieve product market fit.Work closely with product, engineering and marketing...


  • Melbourne, Victoria, Australia Buscojobs Full time

    Merchant Fraud Investigator | Melbourne, AUBe among the first applicants.Only for registered members Melbourne AUD 80,000 - 100,000 Be among the first applicants.7 days ago Merchant Fraud Investigator This is ANZ Worldline Payment Solutions ANZ Worldline Payment Solutions is a joint venture between one of Europe's leading payment technology companies,...


  • Melbourne, Victoria, Australia National Australia Bank Full time

    Shape the future of payment experiences for merchant businesses across a range of industries, as part of the Business Banking Experience team within NAB Design.Shape key customer experiences by exploring conceptual designs, competitive landscapes, and market opportunities to achieve product market fit.Work closely with product, engineering and marketing...


  • Melbourne, Victoria, Australia MasterCard Full time

    Merchant Offers Sales Specialist page is loadedMerchant Offers Sales SpecialistApply locations Melbourne, Australia time type Full time posted on Posted 30+ Days Ago job requisition id R-244674Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build...