Retail Channel Manager

This is a Retail Channel Manager role with AGL based in Melbourne, VIC, AU
== AGL ==

Role Seniority - mid level

More about the Retail Channel Manager role at AGL

Join the change. Electrify your future  

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.

Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning.

Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

Join the change.  Electrify your future.

About the role

Retail Channel Manager

As the Retail Channel Manager, you will play a key role in overseeing the implementation and performance of sales campaigns across AGL's newly established retail partnership channels. This role is accountable for the end-to-end delivery of sales outcomes, including the planning, development, and implementation of growth initiatives that are focused on driving customer value.

About the role:

• Drive customer growth by owning sales objectives, delivering forecasts, and meeting performance and quality targets.

• Lead campaign execution across retail partnerships through training, engagement, compliance, and incentive programs.

• Enhance channel performance by optimising OPEX, customer value, NPS, digital adoption, and multi-product outcomes.

• Strengthen partner capability via tailored training, digital enablement, and embedding AGL's customer value proposition.

• Manage reporting and relationships by producing performance insights and maintaining alignment with key stakeholders.

About you:

To thrive in this role, you'll bring a blend of strategic thinking, leadership, and customer focus. Ideally, you'll have:

• Relevant qualifications and experience – A degree in marketing, business, or a related field, tenured experience in sales, partnerships, or growth-focused roles.

• Strong leadership and stakeholder management – Proven ability to lead external partners and build collaborative relationships across teams.

• Strategic and analytical mindset – Skilled in planning and problem-solving, with experience using tools like Power BI and Speech Analytics to drive insights.

• Customer-first approach with compliance awareness – A commitment to delivering exceptional customer experiences while ensuring regulatory and quality standards are met.

• Innovative thinking and resource management – A passion for continuous improvement, balancing creativity with effective budget and resource allocation.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.

• Discounts on energy, telcos and solar plans.

• Participate in Energise - our reward & recognition program.

• Access 20 weeks of paid parental leave for the primary carer.

• Play an active role in our diversity & inclusion initiatives.

*Benefits may change over time and vary based on role type and location.

#LI-ZD1

Inclusion at AGL  

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Sales

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the AGL team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Driving customer growth
• Leading campaign execution
• Enhancing channel performance

Key Strengths

• Strategic thinking
• Leadership
• Analytical skills
• Customer service
• Innovative thinking
• Resource management

Why AGL is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with AGL not with Hatch.

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