Field Area Manager

This is a Field Area Manager role with NBN Co based in Perth, WA, AU
== NBN Co ==

Role Seniority - mid level

More about the Field Area Manager role at NBN Co

Job Expectations

We have an exciting opportunity at nbn for a Field Area Manager, reporting into the Region Manager of the Western Australia Field Operations Team.

A bit about your role

As the Field Services Area Manager you will lead a multi-disciplinary team consisting of Customer Field Technicians and Senior Field Technicians that are dedicated to delivering the highest standards of customer experience. The team are responsible for all field activities across network and service elements related to the day-to-day operation of the NBN Co network within a defined area.

Importantly, you will ensure all work is completed in a manner that is compliant to relevant HS&E, quality and technical standards and does not expose employees, customer, the public or the environment at unacceptable risk. This includes conducting QA and coaching activities where necessary with IWF and DP's across all standards with respect to connect, assure & build

The role will see you Drive a strong customer experience and related KPIs including On the day, Right First Time, Re rolls within 10 days, New Service Never worked, Network restoration, Network Acceptance and Build Quality (QI), providing input, support and resources for Adds, Moves and Changes in the define area.

A bit about you

You're a proven leader with an enterprise mindset and a strong commitment to health, safety, and environmental standards. With experience in telecommunications or technical services, you've led operations or engineering teams across service delivery, construction, or restoration, often spanning multiple technologies.

You bring solid operational management experience in telecoms, civils, or similar environments, and know how to build and lead commercially focused teams while delivering outstanding customer service.

Autonomous and influential, you make sound decisions and collaborate effectively across internal and external stakeholders to drive results.

Life at nbn To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.   A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.   We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.  

Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.   Please note that this role is a permanent opportunity and applications close midnight Monday, 25th August.   To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Perth

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the NBN Co team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Leading a multi-disciplinary team
• Ensuring compliance
• Driving customer experience KPIs

Key Strengths

• Leadership
• Operational management
• Collaboration
• Telecommunications experience
• Customer service
• Decision making

Why NBN Co is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with NBN Co not with Hatch.

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