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Night Operations Manager

2 weeks ago

Melbourne, Victoria, Australia beBee Careers Full time
**Job Summary**

This role is for an experienced Night Manager to oversee the smooth operation of a hotel from 11pm to 7am.

  • Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
  • Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
  • Manage the reception desk and oversee night audit and reporting procedures
  • Uphold overnight property security standards
  • Assist in preparing for the daytime team's operations

Key Responsibilities:

The Night Manager will be responsible for ensuring that the hotel runs smoothly during the night hours. This includes managing the reception desk, overseeing night audit and reporting procedures, and upholding overnight property security standards.

Benefits of Working as a Night Manager:

  • Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
  • A positive demeanour and capable of working independently
  • Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
  • Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
  • A keen eye for detail to ensure accurate daily revenue capture and reporting

Accommodation and Benefits Package:

  • ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays