▷ 3 Days Left: Senior Analyst Help Desk

5 days ago

City of Melbourne, Australia Uniting Limited Full time

Overview

- Permanent full time opportunity
- Based in Melbourne's CBD with hybrid work arrangements
- Be part of a purpose-driven organisation making meaningful social impact

Your new role

As part of our ICT Help Desk team, you/'ll play a key role in maintaining the core ICT applications, systems and hardware that support the delivery of critical community services. You will provide expert technical support and troubleshooting to enable seamless technology operations for our sites across Victoria and Tasmania. You will respond to queries from Uniting/'s workforce via phone, email and face to face at sites, monitor queues and escalate tickets where appropriate.

Benefits of working at Uniting

Our work isn’t easy, but it matters. Work with people who care as much as you.

In addition to a salary of $71k - $79k + super, you can access the following.

- Flexibility with hybrid work arrangements
- Ability to increase your take-home pay with access to $15,900 in salary packaging benefits
- An extra 17.5% on top of your fortnightly pay when you take paid annual leave
- Up to10 weeks paid parental leave for primary caregivers (4 for secondary)
- Enjoy 25% off at Uniting Op Shops
- Access training and development opportunities to help you grow

Your skills and experience

You will bring with you:

- Previous experience working as part of a help desk team using ITIL processes and compatible technologies to maintain service support excellence
- Experience in providing services within diverse geographical region to a large service organisation
- Demonstrated experience in engaging with ICT and other professionals
- Working knowledge of O365 applications
- Strong analytical and problem solving capabilities

View the position description here

How to apply

Click APPLY to submit your interest.

If this role sounds like a good fit for you, please apply soon. We/'ll review applications as they come in and may close the ad early.

For any questions, please reach out to Daniel Failla, ICT Service Delivery Manager at daniel.failla@vt.uniting.org to arrange a chat.

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us: www.vt.uniting.org

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a child safe organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBT+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.

#J-18808-Ljbffr

  • (15h Left) Help Desk Analyst

    7 days ago

    Council of the City of Sydney, Australia Indigeco Pty Ltd Full time

    Overview We are seeking motivated and reliable Help Desk Analysts to join a 24/7 rotating shift team based in Ingleburn, NSW. This is a permanent, full-time role offering stability, growth, and the opportunity to work with advanced technologies that support critical operations across Australia and internationally. The Role & What’s on Offer - Permanent...

  • Senior Account Manager

    3 weeks ago

    Melbourne, Australia The Trade Desk, Inc. Full time

    Overview The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value...

  • ▷ 3 Days Left! Senior Test Analyst

    7 days ago

    Council of the City of Sydney, Australia Cochlear Limited Full time

    SAP Testing Analyst - Manufacturing Execution systems page is loaded## SAP Testing Analyst - Manufacturing Execution systemslocations: Sydneytime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 12, 2025 (11 days left to apply)job requisition id: R-622438## **Please submit your application as soon as possible, as we...

  • Senior Service Desk Analyst

    2 weeks ago

    Council of the City of Sydney, Australia Singtel Group Full time

    Overview Select how often (in days) to receive an alert. This role can be based in either our Sydney or Melbourne offices. Please note: we will only be accepting applications from Australian Citizens due to the requirements of the role. At Optus, we’re building the next generation of customer service excellence, and we’re looking for someone who can...

  • Senior Account Executive

    1 week ago

    Melbourne, Victoria, Australia Keep Left Full time $80,000 - $120,000 per year

    Give your career a boost by joining one of Australia's most awarded creative communications agenciesKeep Left is looking for a Senior Account Executive to join our Creative & Content team in Melbourne. This is the perfect next step for an ambitious account executive who wants more responsibility – managing projects, growing client relationships, and...

  • IT Help Desk Officer

    10 hours ago

    Melbourne, Australia Forensicare Full time

    Location: Melbourne Job type: Full time Organisation: Forensicare **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 15954 - Full-time Administration Grade 3 - Salary $77,454 plus 10.5% Super and Annual retention and training payments - Based at the Thomas Embling Hospital in Fairfield - A culture where people care **Job...

  • ▷ Apply in 3 Minutes! Service Desk Analyst

    2 weeks ago

    City of Brisbane, Australia Great Southern Bank (Formerly CUA) Full time

    Overview Service Desk Analyst As our highly valued Service Desk Analyst based in Brisbane, your role will be to provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong...

  • Customer Care Consultant

    7 days ago

    City of Melbourne, Australia Probe Group Full time

    Customer Care Consultant - Melbourne page is loaded Customer Care Consultant - Melbourne Apply locations Melbourne CBD VIC Australia time type Full time posted on Posted Yesterday job requisition id JR12353 At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or...

  • [3 Days Left] Senior Analyst Market and Financial Risk

    2 weeks ago

    City of Brisbane, Australia Great Southern Bank (Formerly CUA) Full time

    Senior Analyst, Market and Financial Risk As the Senior Analyst Market and Financial, you will analyse and challenge financial risk frameworks including liquidity, funding, interest rate, counterparty credit, capital management and budgeting/forecasting. You will be located in Brisbane or Sydney and have the flexibility to work from home two days per...

  • Senior Service Desk Analyst

    4 weeks ago

    Logan City, Queensland, Australia at Full time

    Salary: Stream A, Level 4 from $80,259.85/year + SuperJoin our team as a Senior Service Desk Analyst and play a key role in supporting the Service Desk Specialist to ensure the effectiveness of our existing Service Desk Team to meet service targets and provide exceptional customer service. If you have a passion for guiding teammates in technical and customer...