Area Retail Manager, Oceania

Overview

Sydney, NSW, AU

Permanent

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

- You have extensive and demonstrable experience within Sales and Retail functions, specifically within the luxury, fashion, or high-end retail sectors.

- You have exceptional leadership capabilities, essential for providing strategic direction and fostering the growth of boutique teams. A proven ability to inspire and mentor staff to achieve and exceed performance targets.

- You have an in-depth understanding of the luxury retail environment, including sophisticated selling techniques and elevated customer service protocols

- You have strong analytical skills, coupled with the ability and willingness to drive impactful change and challenge conventional approaches to enhance performance and elevate the client experience.

- You have impeccable communication skills, both written and verbal, with the ability to articulate a clear vision, foster strong relationships with internal stakeholders, and represent the brand with eloquence and sophistication.

What are we expecting from you?

- Driving Growth & Performance: You drive organic growth by proactively identifying commercial opportunities and developing strategic action plans based on in-depth analysis of boutique performance and key retail KPIs.

- Market Insight & Business Development: You provide valuable market intelligence to the Retail Director, actively seek opportunities to develop High Jewelry and High-End business.

- Elevating Client Experience & Engagement: You uphold the Maison's standards for client experience and hospitality, leading local client engagements and guiding boutique management in developing strategic actions for client activation, engagement, retention, and segmentation.

- Ensuring Compliance & Operational Excellence: You ensure boutiques' operations comply with Group SOP and Maison's policies & procedures, liaising with internal functions to maximize compliance and protect the business.

- Strategic Guidance & Support: You provide on-site guidance across all boutiques, supporting strategy, sales, KPIs, client experience, and staff development, while also championing change management initiatives. (Frequent travel is a key requirement).

- Talent Management & Development: You identify, recruit, and retain top talent to sustain growth, inspire and motivate boutique managers to build cohesive teams, manage performance with clear objectives and feedback, and provide ongoing training and coaching.

More than a role…. We recruit for a career

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the HR Manager and the Boutique Manager.

Otherwise, you will receive an email to inform you that your application has not been successful.

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