Area Retail Manager, Oceania

4 weeks ago

Sydney, New South Wales, Australia Van Cleef & Arpels Full time

Area Retail Manager, Oceania - Sydney - Van Cleef & Arpels

Van Cleef & Arpels is seeking a Mid-Senior level Area Retail Manager for Oceania, based in Sydney. This position involves leading boutique performance, shaping client experiences, and ensuring operational excellence across the region.

Overview

Join to apply for the Area Retail Manager, Oceania role at Van Cleef & Arpels. The recruitment process involves online submission, potential interviews with HR and the Boutique Manager, and notification if not successful.

Responsibilities
  • Driving Growth & Performance: drive organic growth by proactively identifying commercial opportunities and developing strategic action plans based on in-depth analysis of boutique performance and key retail KPIs.
  • Market Insight & Business Development: provide valuable market intelligence to the Retail Director, actively seek opportunities to develop High Jewelry and High-End business.
  • Elevating Client Experience & Engagement: uphold the Maison\'s standards for client experience and hospitality, lead local client engagements, and guide boutique management in developing actions for client activation, engagement, retention, and segmentation.
  • Ensuring Compliance & Operational Excellence: ensure boutiques\' operations comply with Group SOP and Maison\'s policies, liaising with internal functions to maximize compliance and protect the business.
  • Strategic Guidance & Support: provide on-site guidance across all boutiques, supporting strategy, sales, KPIs, client experience, and staff development; champion change management initiatives (frequent travel is a key requirement).
  • Talent Management & Development: identify, recruit, and retain top talent to sustain growth, inspire and motivate boutique managers, manage performance with clear objectives and feedback, and provide ongoing training and coaching.
Qualifications
  • Extensive and demonstrable experience within Sales and Retail functions, specifically within the luxury, fashion, or high-end retail sectors.
  • Exceptional leadership capabilities essential for providing strategic direction and fostering the growth of boutique teams; proven ability to inspire and mentor staff to achieve and exceed performance targets.
  • In-depth understanding of the luxury retail environment, including sophisticated selling techniques and elevated customer service protocols.
  • Strong analytical skills with the ability to drive impactful change and challenge conventional approaches to enhance performance and elevate the client experience.
  • Impeccable communication skills, both written and verbal, with the ability to articulate a clear vision, foster strong relationships with internal stakeholders, and represent the brand with eloquence and sophistication.
More than a role

We recruit for a career. By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. You will receive trainings on our history, know-how and creations.

Recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. During the process you will meet the HR Manager and the Boutique Manager. If not successful, you will receive an email informing you.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales, Business Development, and Administrative
  • Industries: Retail Luxury Goods and Jewelry

Location: Sydney, New South Wales, Australia


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