Principal Service Improvement Leader

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

The Role

As a Service Improvement Leader, you and a team of child protection practitioners will provide direct support to senior operational leadership to build the capacity, capability, and sustainability of the child protection service in line with legislative and departmental requirements. With a key responsibility for performance analysis and the establishment of business and work processes you will support local capacity improvements to better manage and identify opportunities to improve consistency and compliance and promote reform.

The role of the Principal Services Improvement Leader will use and promote a range of contemporary methods, systems and approaches to enhance the department/'s capacity to manage performance, business planning and resource prioritisation to better meet the requirements of local areas. Providing evidence-based advice to operational and policy areas on opportunities to improve systems, processes and service pathways, is a key requirement.

In this role you will regularly travel to divisional child protection offices including to regional and remote areas across the state, providing in-person capability and capacity building of child protection practitioners, and work with areas to improve service delivery systems. If required travel will be undertake during standard business hours starting from the primary office location. If overnight stays are required, trips will typically be scheduled Monday to Thursday. The incumbent will be required to stay in accommodation provided during the week and return home on Thursday afternoon. When travel is not required, hybrid work arrangements from the Service Improvement Practitioner/'s local primary office location will apply.

ACCOUNTABILITIES INCLUDE

- Risk assessment and analysis: proactively identifies and analyses patterns associated with risk assessment and competently and autonomously exercises delegations.

- Child-centred and family-focused relationship-based practice: provides expert advice on best practice and supervision to drive child-centred and family focused practice

- Problem solving: Applies a system focus on delivering results for the wider program

Please read the position description to read more.

This role requires a Working with Children Check.
Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check
For more information on what this means, and all other requirements, please see the Position Description.

How to Apply

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Applications close Tuesday 11 November 2025 at 11.59pm

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