Manager, Servicing Improvement

Job Category: Banking and Financial Services

A bit about us

At Judo, we're more than just a business bank – we're pioneers in redefining business banking for the modern era. Rooted in timeless values such as integrity, trusted relationships, and a challenger spirit, we're dedicated to revolutionising business banking for Small to Medium Enterprises (SMEs) across Australia. Our journey began in 2016 with a bold vision and a PowerPoint slide, driven by a desire to challenge the status quo in an industry dominated by the major players. In just a few short years, we've grown exponentially, establishing ourselves as one of the fastest-growing new banks globally, with 27 offices spanning the nation.
At the heart of our ethos lies a commitment to supporting Australian SMEs, placing our people and customers front and centre in everything we do. Our agility and adaptability enable us to say 'yes' when other banks say 'no', making it easier for our customers to secure the funding they need, precisely when they need it. We take immense pride in our personal approach to banking, fostering diverse relationships and cultivating a collaborative culture within our team.
Our culture – come and join a multi-award-winning place to work

We firmly believe that culture eats strategy for breakfast, lunch, and dinner and the most important investment we can make is in our people. Our Values of trust, teamwork, accountability and performance underpin the foundation of our culture.

We're not your average bank. Judo was built from the ground up, with one purpose: to be the most trusted SME business bank in Australia. We made sure to cultivate a space where bureaucracy is left at the door - where our customers come first with relationships at the core of what we do. We aspire to think differently, inviting new ideas, and creating a space where everyone feels like they belong because we know that it's our unique differences that make us collectively stronger.

We are thrilled to be externally recognised for our unique culture too We were awarded the #1 ranking in LinkedIn’s Top Companies in Australia list as well as named in the AFR’s BOSS Best Places To Work list for 3 years in a row. We’re also super proud to be included in the 2024 HRD Australia 5-Star Employers of Choice list and officially be Great Place To Work Australia certified

Our people and our culture are truly our secret sauce.

Job Description

Now, about this role…

Day to day you will deliver intelligent insight and risk management to bankers to assist in providing an amazing Judo customer experience; contribute proactively to the ongoing refinement and enhancement of Judo’s proposition, processes, and systems and embrace Judo Culture and positively impact its evolution.

If that excited you, then this just might be…your dream job:

- Lead a team of Senior Servicing Associates to ensure complex tasks are completed accurately and within acceptable timeframes

- Provide capacity support to Servicing Team Leaders when required

- Provide training and advice to Servicing Team Leaders, when applicable

- Analyse and improve/eliminate servicing tasks to reduce overall volume of tasks

- Be the Liaison between our Operations and Relationship team, improving communication with Relationship (i.e. current volumes, wait times, bottlenecks etc.)

- Working with our Relationship Team to identify tasks that can be completed at first point within relationship

Desired Skills and Experience

A little bit about you:

The skills you’ve picked up along the way:

- A self-starter with a proven ability to build networks

- Builds strong and trusted relationships

- Highly collaborative

- A curious mindset with sound investigative skills

- Strong organisation and time management

- Demonstrable problem-solving skills

- Strong background and proven experience in Operational Excellence

Experience required:

- Minimum 7 years’ experience in commercial banking, credit, or a related field

- Proven experience leading and developing high performing teams within a financial services or operations environment

- Demonstrated ability to drive process improvement and deliver operational excellence initiatives

- Strong stakeholder management experience, with the ability to influence and partner across multiple business units

At Judo, our culture sets us apart:

Our Values:

- Accountability: Make decisions and own them. Do what you say.

- Performance: Strive to improve each day, surpassing yesterday's achievements.

- Teamwork: We're not just a team; we're a champion team.

- Trust: The cornerstone of our purpose and relationships.

We're seeking individuals who embody resilience, positivity, curiosity, hunger for success, adaptability, passion, courage, decisiveness, and a hands-on approach.

What our team members say about us:
Our people are empowered to make decisions, take ownership, and contribute to a collaborative environment. Bureaucracy is non-existent as we focus on collective success. At Judo, diversity isn't just valued; it's celebrated. We're committed to creating an inclusive environment where everyone thrives, making us collectively stronger. Our team works tirelessly towards our purpose while enjoying the journey of revolutionizing Australian SME business banking.

Perks of joining us:

- Additional 2 weeks of leave annually (that’s 6-weeks per year)

- Big life event leave

- Home office setup allowance

- Access to CU Health

- Flexible work options, embracing a true hybrid model.

If this resonates with you, reach out - we'd love to hear from you.

To learn more about how Judo manages your personal information during the recruitment process, please refer to our Privacy Statement. By providing your information, you consent to its collection, use, disclosure, and management as outlined therein.

Please no agencies We maintain a preferred panel, and kindly request no unsolicited contact. We do not hold any responsibility for dispute over candidate ownership if you have not been engaged directly.

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