Concierge - Rydges Newcastle

3 days ago

Newcastle City Council, Australia Event hospitality & entertainment Limited Full time

Rydges Newcastle, Wharf Rd & Mereweather Street, Newcastle, New South Wales, Australia

Rydges Newcastleis part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About QT

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

About the Role

As the first point of contact for our guests, the Concierge team at Rydges Newcastle plays a vital role in creating a warm and memorable welcome. We’re looking for a friendly, knowledgeable, and proactive individual who thrives on helping others and making a lasting impression. In this role, you’ll be the go-to person for local area insights, assist with luggage and porter duties, and ensure guests have everything they need for a seamless and enjoyable stay. Your helpful guidance and genuine hospitality will reassure guests they’ve made the right choice, setting the tone for an exceptional experience from the moment they arrive.

Skills & Experience

- Previous experience in a similar role at a hotel, with a passion for people and creating amazing guest experience.
- Proven ability to deliver warm, professional, and efficient guest service.
- Strong communication skills, attention to detail and organised.
- Ability to work collaboratively across departments.
- Knowledge of local area and hotel services is an advantage.
- Could at problem solving and adaptable to different situations.
- Solid reading and writing abilities for handling guest requests, logging issues, and completing documentation accurately.
- Basic math skills for managing cash and credit transactions confidently and correctly.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapidcareer growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.

Join Rydges Newcastle and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

Rydges Newcastle, Wharf Rd & Mereweather Street, Newcastle, New South Wales, Australia

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