▷ [Urgent Search] Guest Service Agent - Rydges Newcastle

3 weeks ago

Newcastle City Council, Australia Event hospitality & entertainment Limited Full time

Wharf Rd &, Merewether St, Newcastle NSW 2300, Australia

Rydges Newcastle is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you’re seeking to be part of the kind of wow‑factor moments you can help shape, then you’ve come to the right place.

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort‑style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.

About the Role

As a Guest Service Agent you’ll be the first point of contact for guests, delivering warm welcomes and efficient service. You’ll manage check‑ins, check‑outs, and guest requests, while working closely with other departments to ensure rooms are ready and guest needs are met. Accuracy, professionalism, and local knowledge are key to creating a seamless and memorable stay.

Skills & Experience

- 1-2 years of experience as a GSA in a hotel
- Proven ability to deliver warm, professional, and efficient guest service
- Strong communication skills and attention to detail.
- Experience in front office operations including check‑in/out and handling guest accounts.
- Ability to build strong relationships with other departments in the hotel
- The ability to deal with multiple requests at once and maintain a high level of service.
- Familiarity with reservation systems and booking procedures.

Key Responsibilities

- Manage arrivals and departures of everyone visiting our hotel
- Provide exceptional guest service by responding to guest requests efficiently and courteously
- Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
- Actively resolve guest issues and challenges presented on shift

Benefits & Perks

- Incredible team member discounts from your first day on‑the‑job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapidcareer growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.

Join Rydges Newcastle and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

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