Customer Service Coordinator Reservations

6 days ago

City of Melbourne, Australia UniLodge Australia Pty Full time

Customer Service Coordinator Reservations

Deliver excellent customer service and play a key role in managing property reservations at our Melbourne City location

31st October, 2025

- Join our team at UniLodge Melbourne City - Elizabeth Street, Melbourne CBD

- Full Time opportunity - MON - FRI availability required

- Fun and supportive team culture, with internal training opportunities offered to staff.

About the Role

You will be in the center of the action, so we are looking for a fun, enthusiastic, and passionate team player to join our team. Ideally you will have experience in customer service and/or reception and will be motivated for a career at UniLodge. You will love to build connections with people and demonstrate a passion for problem solving and going above and beyond to provide great experience to our residents. Some of your essential skills include strong written and verbal communication skills, good attention to detail, solid computer skills and a “we care” attitude.

Key Responsibilities:

- Operate the day to day front desk reception area with a focus on providing an exceptional resident experience

- Assist residents with enquiries related to residency, studies, general needs and overall well being

- Complete check in and out process for residents at the beginning and end of their tenancy

- Assist with leasing and the ongoing property management of rooms/units and apartments

- Conduct room shows to prospective tenants

- Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents

- Work to achieve and maintain the budgeted occupancy figures

- Pro-actively ensure that carpark accounts are paid up to date and manage any arrears

Our mandatory requirements include:

- Valid Working Rights in Australia and New Zealand

- National Police Check

- Working with Children Check

- Hold an Agent’s Representative Certificate (VIC) or willing to obtain

Discover UniLodge:

At UniLodge Living Group, we believe great living experiences start with great people. Whether your passion lies in property management, hospitality, or community engagement, you’ll find purpose and opportunity here.

We’re home to five distinct brands, all united by a single vision: to create exceptional living environments across Australia and New Zealand. With a rapidly growing portfolio of over 150 properties and more on the horizon – there’s never been a more exciting time to be part of our journey.

Apply with your cover letter and resume by following the prompts Applications will be reviewed as they are received, and the UniLodge Living Group reserves the right to close this advertisement at any time.

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