Coordinator - Homestay & Immediate Housing Response

Coordinator - Homestay & Immediate Housing Response

Posted: 16/09/2025

Closing Date: 16/10/2025

Job Type: Contract

Location: Mount Isa

Job Category: Counselling, Practitioner, Therapeutic etc.

Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, Longreach and Normanton.

Benefits you will enjoy

- SCHADS L6Salary + Location Allowance
- Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging
- 5 Weeks Annual Leave + 17.5% leave loading
- Sign on bonus of $200 (Pro-rata)
- Above Award Payment of $2,500 pa
- Extensive support and investment in your Professional Development

Job Description

The position:

This position is the local contact and lead for such services and includes a line management role of Case Workers, and Associate Case Workers. All services will be coordinated and delivered in line with organisational and funding body requirements with the Coordinator providing workload, practice issues and service expectations and Funding agreement Program management direction and support to the team.

Key Responsibilities:

- Support the Team to operate within the mission and guidelines of Centacare North Queensland and all legislative and funding body requirements.
- Responsible for the coordination and documentation of program service delivery, in consultation with Manager. Including Departmental and internal reporting
- Coordinate case and workloads including rosters specific to the teams Program delivery.
- Maintain a sound working knowledge of the program/s service delivery required program outcomes and model a consistent professional approach to all duties associated with the role.
- Operational
- Reporting of program delivery performance in Dept approved data bases and monitor for trend analysis, system and a CM practice improvements
- Case management support appropriate to the program target group and work according to relevant crisis intervention strategies to engage participants to achieve both program and individual goals.
- Monitor program evaluations so service delivery is enhanced and adjusted as required to meet needs.
- Participate in direct service delivery, represent and promote Centacare programs within the agency and the wider community
- Liaise effectively with the Funding Department and the Investment and Procurement representative Maintaining a strong understanding of departmental and organisational requirements in relation to reporting, outputs and outcomes.
- Contribute to Centacare NQ leadership goals by supporting the business plan implementation at an operational level.

People Management Staff

- Assist with all aspects of recruitment, staff orientation, training and practice education.
- Provision of Line Management mentoring, support and professional development of staff that is in line with program and organisational needs.
- Monitor staffing needs, including training, support and performance management, as well as recruitment and selection of staff in accordance with Agency policy and procedures.
- With the support of the Remote Operations Manager, participate in any Performance Management issues of staff in a timely manner.
- Ensure staff’s conduct and approach to work is consistent with the organisation's ethos and mission, Business Plan and Code of Ethics and Conduct.

Compliance / Risk Management / Reporting

- Comply with legislation (including Work Health & Safety, Privacy and Equal Employment Opportunity), service agreements and Quality Management requirements.
- Risk assessment, compliance, mandatory reporting, Quality Management Systems
- Actively participate in closure of building duties.
- Willingness and ability to work outside normal office hours as determined by Program Manager.

Reporting

- Monitoring of service agreements and ensuring program deliverables are met e.g., departmental reporting, organisational business planning and reporting.
- Oversee and approve program expenditure in line with approved budget and delegation schedule in consultation with the Manager Financial Services

Desired Skills and Experience

- Degree level qualification in social work, human services or behavioural science.
- Cert 4 Level qualification in the community sector with a minimum of 2 years in a leadership role, working within relevant case management framework, including experience in culturally appropriate community work
- Experience or demonstrated capacity to actively lead a team in understanding and participating in operational planning and program service delivery, including evaluation and outcomes measured approaches
- Demonstrated knowledge of relevant legislation and service delivery expectations of the funding body
- Excellent written and verbal communication skills.
- Current or ability to obtain, Working with Children Blue Card and NDIS Disability Workers Screening Yellow Card.

Please note only shortlisted candidates will be contacted. If you have not received any contact within 30 days of the commencement of this ad, unfortunately your application has been unsuccessful. We wish you all the very best in your future applications.

For any new recruitment ads, we encourage all applicants to go to our website “Work with Us” and setup your profile. W: https://www.centacarenq.org.au/

Enquiries relating to this position please contact during business hours 1300 672 273.

Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.

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