▷ High Salary Customer Support Representative

7 days ago

Cairns, Australia AustChrome Full time

Overview

Haynes Group is part of a large family of companies, and we pride ourselves on the fact that we can offer solutions to our customers. We believe that people do amazing things and surrounding ourselves with people who are as committed as us at providing a safe and highly productive working environment for our employees.

Haynes is seeking experienced Customer Support Representative to join our valued client based in Eagle Farm. You’ll be the first point of contact for inquiries, handle order processing, and ensure timely communication and updates.

Responsibilities

- Handle inbound customer inquiries via phone, email, and chat.
- Communicate proactively with customers to ensure satisfaction and resolve issues.
- Process and manage customer orders efficiently, including online transactions.
- Expedite backorders and provide customers with timely daily status updates.
- Support general administrative tasks as needed.

Qualifications

- Strong verbal and written communication skills.
- Excellent attention to detail and organizational abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and/or other order management systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Customer-focused with a problem-solving mindset.

Additional Information

Start Date: ASAP

Duration: Ongoing

Working hours: Monday to Friday, 8 AM – 4 PM

All applications will be treated with the strictest confidentiality, and only successful candidates will be contacted for interviews.

The Haynes Group of companies is an equal opportunity employer.

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