Property Help Desk Administration Officer

Property Help Desk Administration Officer

Apply now Job no: 497557
Work type: Part time
Location: Perth CBD, Inner & Western Suburbs
Categories: Administration Assistant

About the Role:
As a Property Helpdesk Administration Officer, you will be responsible for processing maintenance requests, managing plant and equipment replacements, and ensuring effective administration via our property information management system (BEIMS). You will liaise with internal and external stakeholders, ensuring all maintenance work is completed within expected time frames.Please see below for the roster

Week 1 & 2

Monday: 0730 - 1530

Tuesday:0730 - 1530

Friday:0730 - 1530

Key Responsibilities:

Helpdesk Support

- Provide front-line phone support to the Property team, addressing maintenance requests promptly.

- Liaise with service location staff and contractors regarding job progress and general property issues.

- Monitor and manage cyclical maintenance work, keeping management informed of progress or delays.

- Coordinate Amana Living contractors and staff to ensure timely and professional completion of property tasks.

Helpdesk Administration

- Run regular reports and address non-conformance to meet performance standards.

- Maintain accurate filing and reporting of cyclical maintenance work.

- Ensure all contractor National Police Clearances are up to date and process contractor invoices efficiently.

About You:

We are looking for an organised and customer-focused individual with a strong background in property maintenance administration. The ideal candidate will have:

Skills, Knowledge & Abilities

- Knowledge of property maintenance and asset lifecycle requirements.

- Exposure to facilities maintenance, construction, or related industries.

- Familiarity with BEIMS or similar property maintenance systems.

- Strong organisational and time management skills.

- Problem-solving abilities with a solutions-focused approach.

- Excellent verbal and written communication skills.

- Ability to multitask while maintaining a high level of customer service.

- Ability to work both independently and as part of a team.

- National Police Clearance Certificate (no older than 6 months).

- Proof of current influenza and COVID-19 vaccinations as per Amana Living policies.

- Western Australian C Class Driver’s Licence.

- Successful completion of a pre-employment form and reference check

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

- Salary packaging benefits

- Health and wellbeing programs

- Ongoing training and development

- Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those living with disability, Aboriginal or Torres Strait Islanders, or members of the LGBTIQA+ community. Join us in making a difference

If you have the skills and experience to excel in this role, we would love to hear from you

Advertised: 31 Oct 2025 W. Australia Standard Time
Applications close: Open until filled
Position Description

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