Customer Service Representative
3 weeks ago
Overview
Job Title: Customer Service Representative (0000B28R)
Employer: NSW Police Force (PoliceLink Command)
Location: Lithgow
About us: The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support sworn officers and provide a range of law and order services 24/7 to the diverse community of NSW.
Role purpose
We have an opportunity for a Customer Service Representative to be part of our PoliceLink Command team. The role supports customer service delivery by responding to and processing urgent (including Triple Zero (000) calls) and non-urgent enquiries and contacts from customers to the NSW Police Force.
Responsibilities
- Respond to and process urgent and non-urgent enquiries from customers, including Triple Zero (000) calls.
- Provide customer service delivery as part of the PoliceLink Command team.
- Support 24/7 service coverage through rotational shift work.
- Complete training in all PoliceLink business streams and Certificate III in Public Safety.
Qualifications & Requirements
- Be committed to rotational shift work to cover 24 hours per day, 7 days per week.
- Provide a FULL birth certificate when required.
- Willingness to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Public Safety.
- Eligibility to work in Australia (permanent resident or NZ citizen as per application requirements).
What we can offer you
- Flexible work options.
- Opportunity to purchase leave.
- Annual leave loading.
- Wellbeing programs including seminars and the Fitness Passport.
- Salary packaging options via superannuation contributions or a novated vehicle lease.
- Convenient location for public transport and nearby amenities.
How to Apply
Applications can be submitted electronically via the I Work for NSW website. Include a cover letter (2 pages maximum) and an up-to-date resume detailing relevant skills and experience. Do not attach copies of qualifications unless requested. Address the Target Questions in the online application or as a separate document.
Target Questions
- Target Question 1: How do you finalise an interaction with a customer when you cannot provide the service or fulfil the expectation that they have? Provide an example.
- Target Question 2: How do you ensure the quality of your work under time pressure? Provide an example.
Location
Regional NSW - Bathurst & Central West NSW
Work Type
Full-time
Number of Positions
4
Total Remuneration Package: Base salary ranges from $75,728 to $82,329 plus employer's superannuation contribution of 12% and annual leave loading.
Contact: Charmaine Harrison - (02) 4352 0007
Our commitment to diversity: The NSW Police Force is a diverse employer and we are committed to an inclusive workplace. We welcome applicants from Aboriginal or Torres Strait Islander peoples, LGBTIQ communities, individuals with disabilities, culturally and linguistically diverse backgrounds, and people of all ages.
Prior to commencement, the successful candidate will be required to undergo a National Police History check and obtain and maintain a Security Clearance as determined by the NSW Police Force.
Recruitment may be used to create a Talent Pool for similar roles over the next 18 months. For more information about applying, click here. Thank you for your interest.
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