Customer Service Representative

2 days ago

North Sydney Council, Australia COM Full time $60,000 - $90,000 per year

We are excited to offer an incredible opportunity to join our Operations Team as a Customer Service Representative, where you will play a key role in delivering top-tier service to our customers across Australia, supporting their Solar, Battery, and EV Charging Systems.

Based from our North Sydney office (2 mins from the metro and station), you will be joining a growing team of like minded people who work hard Monday to Friday and celebrate every success. A truly awesome place to work

is hyper focused on helping people save time and money as they make the switch to renewable energy. The renewable energy industry is exploding in Australia and is on an aggressive growth trajectory.

If you don't know anything about solar, batteries or renewable energy, great If you have some knowledge, that's also great We genuinely hire people based on attitude and application, not work history.

About

was started by two brothers David and Jonathan Green who saw an opportunity for a fresh approach to the solar and battery industry. Fast forward to today, we have moved into our fourth office in as many years in North Sydney, built a world class cloud based customer platform and are digital leaders in the space. We are an AFR Faster Starter and won Fastest Growing Energy Company in Australia.

Everyone that works here is having the time of their life. That is the culture we want to maintain and want you to be a part of it.

Some things we are looking for in a candidate:

  • Keen to learn
  • Keen to take on new challenges and projects
  • Keen to interact with Customers over the phone
  • Good at problem solving
  • Good at communicating over the phone
  • Excited about everyday

About the position:

The position will be ideal for someone who gets out of bed with a bang. Doesn't let anything get in their way and isn't scared of a rainy day. The role is focused on helping the business grow and supporting our customers.

  • Learn and grow within the role to chase your best everyday
  • Work across multiple aspects of the business
  • Ensure a strong professional, open and honest relationship exists with and our customers

Responsibilities:

  • Provide a high level of service to our customers
  • Handle inbound calls and make outbound calls
  • Manage email inbox
  • Drive positive customer outcomes
  • Liaise with suppliers, manufacturers and installers
  • Manage customer data with our in-house CRM
  • Support customers with post-sale queries
  • Communicate and maintain strong relationships with our partners
  • Respond to customer queries and questions with lightspeed
  • Clearly and quickly identify any problems and assist to find solutions
  • Learn and grow within the role to chase your best everyday

We love people with:

  • Resilience
  • Enthusiasm
  • Grit

We are in growth mode, so if you want a role that could be the foot in the door at the right stage, this could be the job for you. We support good people, not good resumes.

Don't wait, don't hesitate, just apply. We are excited to speak with you

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