Functional Analyst

**Work options**: Hybrid
- An opportunity to work for one of Australia's Top 10 ASX listed retailers
- Work in a positive and supportive environment
- Great benefits, including discounts across all brands

Behind some of Australasia’s most iconic retail brands is Super Retail Group, with well-known household names like BCF, Macpac, rebel and Supercheap Auto as part of the Super Retail Group family. We have a network of over 670 stores across Australia and New Zealand where the talent of our teams and their passion for providing an experience, inspires our customers leisure time and drives our culture of innovation and opportunity.

We have an exciting opportunity with our Digital and Technology services for a **Functional Analyst, Customer**.

**Why Join Super Retail Group?**

You will get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.

Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder

As well as supporting hybrid work options, if you are in Brisbane, we have a recently built, modern corporate office that you can work from located in Strathpine in the northern suburbs, with great amenities, easily accessible with plenty of parking on site, as well as being located close to public transport lines.

We are committed to your professional development and will support on-going opportunities for both learning and progression.

You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more.

**About the role**

The Functional Analyst - Customer is responsible for designing and delivering solutions that ensure the harmonisation of online and offline business processes to achieve optimal operational results aligned with business strategic objectives.

This role will focus on continual improvement and continuous efficiency, you will ensure that Customer Experience processes comply with organisational policies and guidelines.

Moreover, the role will be responsible for bridging the gap between business requirements and technical implementation. You will work closely with stakeholders across different levels of the business and will need to adapt your communication style accordingly.

**About you**
- Experience working in a fast-paced, large organisation would be ideal
- Strong business and commercial acumen as well as a strong commitment to customer service
- Demonstrated experience with SaaS/PaaS solution is essential
- Broad knowledge of Retail Systems and capabilities across multiple platforms would be highly regarded. These include Core SAP Retail and CRM systems
- Demonstrated experience with Salesforce and Epsilon is desired
- Excellent problem-solving skills and you are solution orientated
- Knowledge of customer loyalty programs
- The ability to pick up new concepts quickly and have a learning mindset
- Certifications in SAP would be advantageous

**Why us?**

Home to iconic retail brands including Rebel, Supercheap Auto, BCF and Macpac, Super Retail Group is transforming to become a world class omni-retailer. You will work with a team who are as passionate about their work and our products as our customers are about their own leisure interests, be it Sports, Health, Fitness, Auto or Outdoor Leisure.

Our offer to you is a workplace supporting flexible work arrangements, the opportunity to work for one of Australasia’s Top 10 ASX listed retailers, generous discounts across all our retail brands, corporate perks program and a competitive package of salary + super + bonus eligibility.

**How to apply**

**Our Culture of Inclusion**

Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience._ Video