Guest Service Agent

4 weeks ago

Sydney, New South Wales, Australia Crystalbrook Collection Full time
Located a short walk from Circular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightful Sydney Harbour Hotel. Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience.

The Role

We are looking for 2 new Guest Service Agents - one part time and the other casual, to work on the busy front office of our vibrant hotel.

You will curate the hotel experience for our guests by:

- Anticipating and attending to guest queries.
- Checking guests in and out with efficiency, friendliness and flair.
- Processing daily guest transactions and accounts accurately and efficiently.
- Collaborating with other departments to ensure that the Hotel's rooms are properly prepared for arriving guests.
- Happily working to busy rosters that range across 7am - 11pm over a 7-day roster.

About you:

Your many talents will include:

- Previous guest service experience (hotel experience an advantage)
- A logical, common-sense approach to resolving concerns.
- An empathic ability to anticipate our guests' needs.
- Proficient in computer applications (Opera PMS an advantage)
- Having an Australian Driving license.
- Familiar with Sydney and the wider geography enhancing our guest experience.
- Demonstrated 'can-do' approach to your duties.

The Benefits:

You will work with exceptional people in a supportive, diverse and passionate environment, and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:

- A market leading 50% F&B discount across all Venues
- $99 Room rates and a generous friends and family discount
- Lifestyle benefits including extra leave and earth advocacy days
- Green future - we are committed to enhanced sustainability practices
- Dedicated Internal Mobility Programme and reward scheme
- Online learning, career enhancement and development plans
- Personalised employee support network
- Regular service recognition and team events

#J-18808-Ljbffr

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