Guest Service Agent

Guest Service Agent | Part time | InterContinental Sydney Double Bay

Hotel Brand: InterContinental

Location: Australia, New South Wales, Sydney

Hotel: Sydney Double Bay (SYDIC), 33 Cross Street, Double Bay, 2028

Job number: 151421

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Join the team at InterContinental Sydney Double Bay, a five-star boutique hotel nestled in Sydney's exclusive Eastern Suburbs. Located just 5km from the CBD and 200m from Double Bay Wharf, our hotel offers understated luxury and warm, personalised service. With elegant rooms, a rooftop pool and bar, and renowned dining experiences, it's a distinctive setting to grow your career in a refined yet vibrant environment.

About the Role

As a Guest Service Agent at InterContinental, you'll be the first point of contact for our guests, creating a warm and memorable experience from the moment they arrive. In this role, you'll manage check-ins and check-outs, handle bookings and transactions, and provide local insights to enhance each stay. You'll also be a trusted support for our guests, anticipating their needs, resolving concerns, and ensuring their time with us is seamless and enjoyable. This is an exciting opportunity to represent a global luxury brand while delivering exceptional service and being part of a team that takes pride in creating unforgettable guest experiences.

A little taste of your day-to-day

Every day is different, but mostly you'll be:

• Be the warm welcome that kicks off a memorable guest experience
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take pride in your appearance and place as a brand ambassador
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

What we need from you

• Full working rights in Australia without restrictions (a kind reminder that sponsorship is not available for this role)
• Prior experience working as a Guest Service Agent at a luxury hotel is preferred. Ideally you will have spent at least one year in a front desk or guest service position
• Mandatory certifications include RSA
• A high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience in Opera preferred
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
• Ongoing availability to work flexibly as rostered, including nights, weekends and public holidays
• Impeccable grooming standards and good personal hygiene
• An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously
• Good communication and writing skills.
• Physical fitness as you'll be on your feet most of the day. Sometimes you'll need to lift, push and pull objects, such as tables, up to 23 kg – we have the equipment to support you and keep you safe.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you will become part of our ever-growing global family.