[Apply Now] Senior IT Administrator

Overview

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. Our specialised AP software integrates with leading ERP systems to help clients make their AP process more streamlined, automated and secure. We are growing rapidly and this is an opportunity to make a real impact as TRAILD helps more businesses digitise their operations with enhanced automation and security.

Hear how TRAILD customers speak about us here.

The Role

Senior IT Administrator to lead and scale IT Operations across a fast-paced SaaS environment. The successful candidate will oversee the company’s internal IT infrastructure, systems, and services, ensuring they are secure, reliable, and aligned with business objectives. This role will enable employees to be productive, secure, and supported across our hybrid work environment, while contributing to ongoing compliance goals. This role is primarily in-office, with some flexibility.

Responsibilities

- IT Strategy & Leadership

Develop, implement, and manage IT policies, procedures, and best practices.

- Partner with business and engineering teams to align IT initiatives with company goals.

- Manage IT budgets, vendor relationships, and technology procurement.

- Systems & Infrastructure Management

Administer and optimize enterprise platforms, including Microsoft stack, Firewalls, and Cloud platforms.

- Manage and support mixed environments (Windows and macOS) across the company.

- Oversee cloud-based infrastructure, ensuring performance, security, and cost optimization.

- Implement and maintain endpoint security, identity management, and device compliance.

- Service Management & Support

Own the company’s IT service desk, leveraging ITSM for incident, request, and asset management.

- Ensure IT support meets defined SLAs and provides a high-quality employee experience.

- Drive process improvements and automation to scale IT operations effectively.

- Security & Compliance

Manage endpoint security policies with device management through Intune.

- Collaborate with security and compliance teams to support compliance audits, evidence collection, and continuous control monitoring.

- Ensure adherence to data protection, privacy, and compliance requirements.

- Partner with leadership to strengthen security posture and embed compliance into IT operations.

- Team & Vendor Management

Lead and mentor IT team members (internal and external).

- Manage relationships with technology vendors, service providers, and contractors.

- Evaluate and implement new tools and technologies to enhance IT services.

Who You Are

- 5+ years experience in a Senior IT role within a SaaS or cloud-first environment.

- Experience in a SaaS software company.

- Strong expertise in Microsoft systems and technologies, networking, remote work and cloud systems.

- Experience managing both Windows and macOS endpoints at scale.

- Hands-on knowledge of ITSM tools and their use.

- Solid understanding of IT security best practices, compliance frameworks, and modern identity/access management.

- Strong networking background with deep understanding of stacks, technologies and troubleshooting.

- Demonstrated experience with compliance programs.

- Excellent leadership, communication, and vendor management skills.

- Ability to work in a fast-paced, scaling SaaS company.

- Previous experience supporting a distributed or hybrid workforce.

- Familiarity with automation tools (e.g., PowerShell, Python, or equivalent scripting).

- Exposure to enterprise networking, SSO, and zero-trust architectures.

- Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

The Perks of Working at TRAILD

- Flexibility: we offer remote, hybrid and flexible working options.

- Global team: we are growing across APAC, NA and EMEA and have team all across the world.

- We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with exciting opportunities.

- Our team genuinely loves working at TRAILD: we scored an 85 on our 2025 eNPS survey.

Please note that final applicants for this job will be asked to consent in writing to a police check/criminal background check to the extent permitted by law in your jurisdiction of employment.

#J-18808-Ljbffr