Service Delivery Coordinator

3 weeks ago

City of Brisbane, Australia ROBERT WALTERS AUSTRALIA Full time

An exciting opportunity awaits an experienced Service Delivery Coordinator to join a highly regarded public sector organisation in Brisbane. This role supports the delivery of critical ICT services across a dynamic and impactful environment, contributing directly to educational initiatives that shape the future of Queensland.

You’ll be part of a forward-thinking Information and Technologies Branch, where your coordination skills and service delivery expertise will help ensure seamless ICT operations across multiple directorates.

Key Responsibilities: As a Service Delivery Coordinator, you will play a pivotal role in orchestrating the smooth operation of ICT services within a large-scale public sector setting. Your responsibilities will include:

- Managing incoming service requests and monitoring service queues to ensure timely responses.
- Coordinating meetings with internal stakeholders and customers to facilitate service initiation and updates.
- Overseeing weekly reporting cycles, including performance metrics, resource usage, and demand trends.
- Monitoring architecture processes to ensure timely solution delivery, escalating issues when necessary.
- Maintaining accurate records of service requests, reports, agreements, and documentation.
- Administering cost recovery agreements and initiating non-standard recovery processes as required.
- Supporting vendor contract renewals and providing recommendations to optimise service outcomes.
- Implementing escalation protocols and maintaining visibility of service timelines across teams.
- Tracking resource allocation across architecture streams to inform strategic planning.
- Identifying opportunities for service improvement and driving process enhancements.

What You’ll Bring: To succeed in this role, you’ll bring a combination of technical understanding, coordination experience, and stakeholder engagement skills. Key attributes include:

- Demonstrated experience coordinating ICT service delivery in complex organisational environments.
- Strong communication skills—both written and verbal—with the ability to engage stakeholders at all levels.
- Proven ability to manage workloads, allocate tasks, and recommend improvements to enhance service efficiency.
- Familiarity with architectural lifecycles and project management methodologies such as PRINCE2.
- Experience drafting policies, standards, or procedures related to ICT service functions.
- Analytical skills to interpret service data and identify trends or issues requiring action.
- Negotiation skills to manage service level agreements and maintain productive supplier relationships.
- A collaborative mindset and commitment to delivering high-quality outcomes that support broader organisational goals.
- Experience working in a similar position in complex Government environments

This position requires the candidate to be based in Brisbane.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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