Customer Service

4 weeks ago

Council of the City of Sydney, Australia Alexander Appointments Full time

Customer Service & Documentation Coordinator - Global Logistics

Posted: 25/09/2025

Join a leading global logistics business and play a vital role supporting a busy team through their peak period. This is a hands-on opportunity where you’ll work with a mix of documentation and customer service, ensuring shipments move smoothly and efficiently. We are open to both full-time and part-time availability; however, you must be able to work on both weekend days or at least one.

About the Role

- Communicate with customers regarding clearance requirements and resolve discrepancies to ensure shipments are cleared successfully

- Gather and check shipment information and documentation when existing data is insufficient

- Validate and correct data to ensure records meet all regulatory standards

- Coordinate and facilitate shipment inspections where required

- Maintain regular contact with customers via phone, email, and other channels, supporting clearance queries

- Handle documentation tasks and perform some manual handling duties

What We Are Looking For

- Availability to work weekends (both days or at least one)

- A proactive and detail-oriented approach

- Strong communication skills to liaise with customers and internal teams

- Ability to manage both desk-based tasks and occasional manual handling

- Capability to work well in a fast-paced environment

What’s on Offer

- Flexibility with full-time or part-time options

- Immediate start – step straight into a global organisation

- Great Mascot location with easy transport access

- Variety in your day – documentation, customer interactions, and hands-on warehouse tasks

Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role.

Applications will be reviewed for this role and only suitable applicants will be contacted.

We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts

Hands-on opportunity where you'll be working with a mix of documentation and customer service. Part-time or Full-time options. Temp with asap start

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