Customer Service Officer

3 weeks ago

Council of the City of Sydney, Australia Nulsen Disability Services Full time

- Join a bank invested in our staff, customers and community
- Located to our Marrickville Branch
- Staff benefits and career development opportunities

No banking experience required If you have experience and a passion for customer service, apply now

We’re with you

Established in 2001, Bank of Sydney is a growing retail bankthat delivers delight to customers across Sydney, Melbourne and Adelaide. With just under 200 staff, our purpose is toprovide genuine value to our people, customers, communities and partnersthrough our retail, business and trade finance products.

Working with us

A Bank of Sydney we’ve proudly created a culture of communityand connection where our employees enjoy:

- Delivering customer delight and genuine value to ourcustomers
- Thriving together with passionate, like-minded peers
- Developing their skills to achieve excellence in everything
- Engaging in professional, community and social events
- Being recognised by their peers and rewarded for theirefforts
- Financial benefits including discounted home loans
- Access to hundreds of online perks and discounts to counterthe cost of living
- Heart-felt health and well-being resources, activities andsupport

About the role

As the first point of contact for our customers our CustomerService Officers add genuine value to our customers through a range of simpleand straightforward banking products and services. Based at our MarrickvilleBranch, you will be reporting to one of our passionate Customer Service Manager.Responsibilities include:

- Greets customers with a smile and enthusiasm, andpro-actively explores their needs
- Identifies potential product and service offerings to addgenuine value
- Manages a client portfolio through a robust calling program
- Refers lending and other product or service opportunities toour retail and business bankers
- Provides a delightful customer experience to each and everycustomer
- Resolves customer queries with simple and practicalsolutions
- Maintains prudent records of every customer interactionthrough Salesforce
- Understands and adheres to all policy, process, risk andcompliance requirements

All about you

We’re looking for bright shining eyes A passion for adding genuine value to ourcustomers and our business is the key to success in this role. We’relooking for people who:

- Are confident, with gravitas to pro-actively engage withcustomers
- Have the ability to quickly explore and identify customerneeds
- Seize the moment and use their initiative to suggestvalue-add options to customers
- Have a growth mindset to drive referrals through to oursales teams
- Are connected to community to prospect new customers
- Previous customer service and sales experience essential

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