Growth and Transformation Manager

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

Work type:

Full-Time (Permanent)

Location:

Sydney

Job type:

Velocity Frequent Flyer

19 Oct 2025 AUS Eastern Daylight Time

Growth and Transformation Manager

Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.

What you’ll be doing:

As the Growth and Transformation Manager, you’ll play a pivotal role in shaping the future of Velocity Frequent Flyer’s financial services portfolio. Your focus will be on driving strategic transformation by creating innovative product strategies and building ecosystem partnerships that position Velocity-linked financial services as the payment solutions of choice for our members.

Key Responsibilities:

- Lead cross-functional transformation initiatives to elevate member experience, enhance product value, strengthen financial and partner performance, and drive deeper engagement with Velocity points-earning financial services products.
- Develop and deliver transformation strategies that integrate loyalty with financial services, including credit cards, co-brand cards, and transactional banking products.
- Drive product development strategies to strengthen VFF-linked credit card propositions.
- Use data-driven insights to improve profitability, customer engagement, and retention.
- Design strategic partnership frameworks with banking partners, payment networks, and fintechs to unlock new revenue opportunities.
- Collaborate with the Customer Success team to transform partnership models and deliver mutual value creation.
- Lead strategic market analysis to identify opportunities for transformation and competitive advantage.
- Develop compelling business cases and investment proposals to support transformation initiatives.
- Develop Virgin Australia group wide relationships and influence key stakeholders, to drive collaboration and support for FS initiatives
- Shape the future of the FS ecosystem for Velocity through new partnerships and strategic expansion opportunities.

You’ll be great in this role if you:

- Proven experience (7+ years) in strategic transformation and product innovation within financial services, loyalty, or related industries.
- Strong understanding of credit card economics and loyalty program design, with the ability to drive customer engagement strategies.
- Expertise in stakeholder management and partnership development, including experience working with card issuers, payment networks, and fintechs.
- Demonstrated success leading large-scale organisational change, with deep knowledge of transformation methodologies.
- Strong commercial acumen, including financial modelling, business case development, and strategic planning.
- Proven management consulting experience in Financial Services or loyalty industry
- Advanced project and program management skills, ideally with experience in agile environments and risk management.
- Relevant tertiary qualifications (Bachelor’s degree required; MBA or postgraduate study in strategy, innovation, or transformation highly desirable).

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the betterme digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
- Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.

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