Lead Digital Transformation Consultant

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Digital Transformation Consultant (DTC) will engage with key strategic customers that have implementations involving multiple sites, multiple business units, multiple regions or deployments of massive scale. The DTC will bring a framework of expertise in Docusign Center of Excellence (COE) creation, use-case identification (e.g. intake, prioritisation, roadmap creation), industry best practices and change management, key performance indicator (KPI) definition and tracking, program-level reporting of accomplishments, risks, and return on investment. This role will work in concert with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Account Managers and Engagement Managers to execute key account strategies. The Digital Transformation Consultants, ultimately deployed to ensure customers fully leverage and get value from all aspects of the Docusign platform leading to a modern System of Agreement.

This position is an individual contributor role reporting to the Regional Delivery Manager.

Responsibilities

- Consult and guide customers with understanding business and organisational impact due to digital transformation with specific guidance on change management (short-term and long-term recommendations)
- Develop strategy to inform key stakeholders of program, charter, roadmap/rollout, business case and changes
- Provide customers with industry tailored points of view and guidance based on successful engagements with hundreds of other deployments. This would include industry preferred authentication types, low hanging fruit processes to attack first, second and third as well as regulatory and compliance implications where applicable
- Analyze and provide prescriptive guidance on legacy Systems of Agreement with a focus on building a multi-year roadmap to move to a modern DocuSign platform including end-to-end process maps with ROI versus Complexity charted
- Develop strategy to inform key stakeholders of program, charter, roadmap/rollout, business case and changes
- Superior communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders
- Proven track record of achieving Professional Services financial results while maintaining high customer satisfaction
- Comfort in presenting to C suite executives

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

What you bring

Basic

- BA/BS degree
- 12+ years background in a business and technical consultative role with executive level interaction
- 8+ years external customer facing experience

Preferred

- Masters degree or equivalent
- Excellent at articulating vision and planning execution of projects
- Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, & occasionally, unprecedented
- Technical background, infrastructure or development experience
- Large scale PM experience
- Experience working in a matrixed organization and with cross functional teams to achieve company and departmental objectives
- Superior communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders
- Experience managing enterprise projects, preferably with SaaS background
- Understanding of financial models and articulating value and ROI to stakeholders
- Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector

Life at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

Docusign is an equal opportunities employer and welcomes applications from all qualified candidates.

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