Gym Instructor

Overview

About Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 52 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

Job Description

Fitness Professionals will engage with members and guests to ensure a safe, fun and fulfilling fitness environment. They will support members in their fitness goals by creating tailored, rewarding and fun fitness plans which will also increase member retention.

As a professional fitness instructor, they will operate with great pride and professionalism, maintain an immaculate gymnasium and will continually educate themselves. They will impart knowledge in accordance with their education and training.

This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.

Key Responsibilities

- Provide professional fitness instruction to all members and guests.
- Engage with each and every customer who enters the gymnasium.
- Create tailored, rewarding and fun fitness programs for members.
- Actively support initiatives to retain members.
- Ensure developed programs support a wide range of activities, including group fitness and sport and also utilise community assets including seasonal aquatic facilities, parks, gardens and other facilities and programs.
- Ensure instruction includes nutrition advice and promotes education and any nutrition programs offered (within your level of training).
- Identify members at risk of leaving, providing additional support to maintain their fitness programs at the centre.
- Actively drive members into participation in other fitness programs including personal training, small group training and group fitness.
- Maintain an expert level knowledge of latest industry trends.
- Support the Head of Fitness & Programs in the delivery of health and fitness programs in accordance with annual plans.
- Be available to assist in the delivery of the Manningham Strategic Framework programs.
- Oversee the operation of the gymnasium.
- Be visibly present and engaging with all customers.
- Manage customer behaviour in line with etiquette guidelines.
- Welcome and educate new participants so they feel comfortable in the gymnasium environment.
- Ensure equipment is used in a safe manner and undertake cleaning of equipment on each shift.
- Ensure all reports, checklists and procedures are completed and signed off by the Duty Captain.
- Health and safety of all staff and customers
- Comply with all applicable policies and procedures.
- Oversee the evacuation the gymnasium as directed by the Duty Captain and in accordance with training.
- Act as the Area Warden for the gymnasium.
- Implement and document hazard and environment inspections, risk assessments, risk controls and corrective actions.
- Risk assess work instructions to identify any hazards and take action to rectify any identified risks.
- Outstanding service delivery to all customers and stakeholders
- Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. This role will be relentless in identifying these opportunities and will always ask “How would I want a member of my family treated in this situation?”
- All Aligned Leisure staff will understand and deliver on our customer charter and service promise.
- Fitness Professionals may from time to time be required to undertake other tasks as directed by the Head of Fitness & Programs.

Desired Skills and Experience

Essential Qualifications and Experience:

- Certificate III and IV in Fitness or equivalent
- Previous experience in customer service
- The position will be subject to relevant pre-employment checks such as a Police Check and must maintain a current working with children check
- The successful applicant must hold or be willing to attain first aid and CPR qualifications

Personal Attributes:

- Focused on the customer
- Understands/enjoys the Leisure Industry and motivated to serve Aligned Leisure
- The ability to provide coaching and mentoring to members
- Relentless in their approach to delivering exceptional service

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