Urgent Customer Service Officer

6 days ago

Cairns, Australia Apollo Motorhome Holidays Pty Full time

Who Are We?

thl strives to hire the most qualified candidate for any job, which may include someone already employed by the company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences.

Overview

Posted Monday 8 September 2025 at 2:00 pm

What We Do

We are thl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. At thl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry.

What We Can Offer

This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle hand over and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs etc), vehicle demonstrations (don’t worry we’ll teach you what you need to know) etc.

Guest experience is a high priority for our team and is at the heart of our core values so, it’s important you share in our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure.

Given we’re in Tourism we are a 7-day operation so, you need to be okay with working weekends and public holidays. The good news is we have an attractive commission structure for ancillary sales.

Qualifications / Qualities

- Customer service or sales.

- A valid open driver's license is a must (you’ll need this to drive our RV’s).

- You like to go above and beyond to make somebody’s day.

- You maintain a positive attitude and handle challenges with ease.

- You’re great with time management and you like a fast-paced environment.

- You’re creative with communication and a great listener (English isn’t the first language for some of our guests).

- It would be amazing if you spoke German or another European language but it isn’t necessary.

- Proficiency in using technology and apps is required.

- You are comfortable managing conflict and skilled in negotiation, and

- You believe teamwork is dream work.

We walk the talk when it comes to ensuring our product quality meets our guests’ expectations so training will be provided.

One Last Thing…

So…if this sounds like you and you could rock #vanlife, what are you waiting for? Apply Now

We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia.

Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.

This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.

https://www.thlonline.com/privacy

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